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LabourNet Management’s Ultimate HR Solutions, Your strategic partner to assist employers to manage every aspect of the employer-employee relationship. Employers today are facing the dual challenge of maximising the return on their Human Capital on the one hand, while managing the huge legal and administrative responsibilities that the various labour re...
About the job
LabourNet is one of South Africa's leading HR Consulting companies offering a variety of HR Consulting Services to small, medium and large companies in SA.
LabourNet is currently looking for a Client Relationship Consultant.
The purpose of the Client Relationship Consultant position it to increase the number of clients & the number of products per clients for the total region. The primary focus of the Client Relationship Consultant is to build up relationship with the existing client base to increase new client introductions to ensure that sales targets are met.
NB: Having a valid driver's license and own vehicle is essential for this role
Duties and Responsibilities:
Inclusive of, but not limited to:
Sales
Achieve targets (both number & value) on a monthly basis for all products.
Build up relationships with existing client base to generate new client introductions.
Sales presentations for prospective clients are conducted and all presentations to clients are conducted as per the set standard.
Maintain the sales ratio by aiming to sell more than one product per prospect meeting.
Follow up with clients who have not signed a contract after a presentation has been done.
Follow up with clients quarterly to ensure that client satisfaction is maintained.
Ensure that appointments for product demonstrations are scheduled within 24 hours.
All request for quotes is presented/submitted within 24 hours.
All transactional documents are known by heart in order to ensure cross silo selling
Proposals, Contracts and all related documentation are accurate, up to date and completed in full.
Relationship Management (Key Account Management)
Build relationship with allocated key account clients:
Medium Accounts – Clients with 2 or more products (R 5 000 – R 9 999)
Medium Accounts – Clients with 2 or more products (R 2 500 – R 4 999)
SME Clients with 2 products with less than R 2 500
Adhere to scheduled meetings with the allocated client base.
Introduce new products to clients as per their needs.
Build relationships with all consultants within the region(s).
Assist the Regional Manager with the training of all consultants for efficient lead generation that results in appointment.
Ensure that all new clients are properly researched.
Market Research:
Assist the Regional Manager in conducting market research about competitors.
Provide a feedback loop to Product Executives in terms of product, prize etc.
Networking
Developing strong working relationships with all the required institutions as per the OSSP of the region(s).
Reporting
Pipeline report is updated on CMS and is reviewed with the Regional Manager on a weekly basis. Pipeline report should include:
o Pending deals and status thereof
o Deals closed
o Presentations/Quotations completed
o Prospect’s list
Feedback on status of key account clients journey map.
Desired Experience & Qualifications:
Matric.
Degree/Diploma (Marketing & sales) will be advantageous.
Experience required:
5 - 10 years’ service sales experience, offering solutions to
o Professional / Consulting services
o IT Solutions
o Business Insurance
Experience in establishing a relationship with existing clients
Experience in managing and building a network
If you meet all the requirements - please apply via LinkedIn
If you do not receive a response within 2 weeks, please deem your application to be unsuccessful.
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