Client Relationship Consultant at LabourNet

The purpose of the Client Relationship Consultant position it to increase the number of clients & the number of products per clients for the total region. The primary focus of the Client Relationship Consultant is to build up relationship with the existing client base to increase new client introductions to ensure that sales targets are met.

NB: Having a valid driver's license and own vehicle is essential for this role

Duties and Responsibilities:

Inclusive of, but not limited to:

Sales

• Achieve targets (both number & value) on a monthly basis for all products.
• Build up relationships with existing client base to generate new client introductions.
• Sales presentations for prospective clients are conducted and all presentations to clients are conducted as per the set standard.
• Maintain the sales ratio by aiming to sell more than one product per prospect meeting.
• Follow up with clients who have not signed a contract after a presentation has been done.
• Follow up with clients quarterly to ensure that client satisfaction is maintained.
• Ensure that appointments for product demonstrations are scheduled within 24 hours.
• All request for quotes is presented/submitted within 24 hours.
• All transactional documents are known by heart in order to ensure cross silo selling
• Proposals, Contracts and all related documentation are accurate, up to date and completed in full.

Relationship Management (Key Account Management)

• Build relationship with allocated key account clients:
• Medium Accounts – Clients with 2 or more products (R 5 000 – R 9 999)
• Medium Accounts – Clients with 2 or more products (R 2 500 – R 4 999)
• SME Clients with 2 products with less than R 2 500
• Adhere to scheduled meetings with the allocated client base.
• Introduce new products to clients as per their needs.
• Build relationships with all consultants within the region(s).
• Assist the Regional Manager with the training of all consultants for efficient lead generation that results in appointment.
• Ensure that all new clients are properly researched.

Market Research:

• Assist the Regional Manager in conducting market research about competitors.
• Provide a feedback loop to Product Executives in terms of product, prize etc.

Networking

• Developing strong working relationships with all the required institutions as per the OSSP of the region(s).

Reporting

• Pipeline report is updated on CMS and is reviewed with the Regional Manager on a weekly basis. Pipeline report should include:

1. Pending deals and status thereof
2. Deals closed
3. Presentations/Quotations completed
4. Prospect’s list

• Feedback on status of key account clients journey map.

Desired Experience & Qualifications:

• Matric.
• Degree/Diploma (Marketing & sales) will be advantageous.

Experience required:

• 5 - 10 years’ service sales experience, offering solutions to

1. Professional / Consulting services
2. IT Solutions
3. Business Insurance

• Experience in establishing a relationship with existing clients
• Experience in managing and building a network

Salary: R 25 000 - R30 000 CTC per month (Dependent on experience)

Benefits: Cell phone, 3G and pension fund + excellent career growth as well as a great commission structure.