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  • Posted: May 26, 2021
    Deadline: Not specified
  • VAT IT SA offers our clients a complete solution in all areas of VAT consulting. VAT IT SA is part of the global VAT IT group which is one of the leading Value-Added Tax ("VAT”) reclaim companies in the world. VAT IT offers reclaim services to over 15 000 companies in over 107 countries globally which include some of the major international and SA bank...
    Read more about this company


    Client Relationship Manager

    About the job

    • WTax (a division of VAT IT) is one of the world’s leading withholding recovery companies assisting many clients around the world with foreign tax reclaim. We operate from 35 wholly owned offices situated in Europe, Asia, Africa and America and employ over 500 knowledgeable specialists dedicated to our core business of cross border tax refunds. VAT IT has been involved in the indirect tax industry for over 18 years. We service many types of institutional clients including Banks, Mining Houses, Industrial and Telecommunication Businesses. WTax is looking to fill a key and exciting role in its European client services team. We are looking for a hard-working individual to manage some of our key European clients, providing an efficient and seamless tax reclaim service.

    Key Responsibilities:
    1. Establish and cultivate relationships with new and existing clients.

    2. Service allocated clients by being organized and efficient to ensure that all value for client is reclaimed and all documents are received timeously from clients and custodian banks.

    3. Obtain all documentation required from clients and other parties timeously to ensure complete and accurate reclaims and avoid rejections/resubmission of claims.

    4. Work closely with the Head of Client Service to develop and accomplish goals and strategic plans set out for clients.

    5. Manage and consolidate tax office queries.

    6. Support in client, custodian bank and tax office requests.

    7. Research existing customers, gaining a clear understanding of the customers’ business and requirements in order to identify further withholding tax needs.

    8. Have a strong knowledge of the recovery service in order to service clients successfully and answer technical client queries.

    9. Keep abreast of new products and legislation changes to optimise client submissions.

    10. Remain knowledgeable of market and industry trends, competitors, and all aspects of the market.

    11. Identify decision makers and additional contacts in order to apply additional products and increase the customer’s submissions.

    12. Respond to incoming email and phone enquiries in a timeously and

    professional manner.

    13. Meet or exceed submission targets as set out by company management.

    14. Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management and following up with customers and internal stakeholders.

    15. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.


    •  A BCOM degree is required
    •  Previous work experience in finance, banking or other commerce fields
    •  Ability to speak additional European languages is a bonus (e.g. French, Italian, Spanish, German)


    •  Strong interpersonal and communication skills
    •  Fast learner
    •  Strong problem-solving ability
    •  A keen eye for detail and good administration skills
    •  Able to cope with deadlines and pressure
    •  Skilled in consolidating complex information and compiling succinct emails
    •  Able to work flexible hours at times and be willing to work additional hours during deadline if required
    •  Confident and strong ability to build rapport with others
    •  A valid South African passport or work permit and all relevant documents

    Method of Application

    Interested and qualified? Go to VAT IT on to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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