Client Service & Collection Representative at MWEB

Main Purpose of the Job:

The Billing & Client Services Department currently has a vacancy for a Client Services & Collections Representative whwill be responsible for providing customer support – that includes information sharing, resolving of client services related queries and tdoutbound collections on overdue accounts from time ttime.

Job Output:

• Responsible for customer interactions that result in resolved billing and account queries within scope whilst ensuring that quality and cost effectiveness is maintained.
• Understand the requirements of the customer.
• Provide accurate relevant product information
• Accurately recording, updating and changing customer information on business systems
• Reconciliation of accounts
• Liaise with other divisions teffectively resolve customer queries.
• Outbound collections on overdue accounts
• Dealing with 3rd party parties
• Ad Hoc functions

Skills and Competencies:

• Excellent written/verbal communication skills
• Deliver fast, professional support.
• Customer Service focused.
• Assertiveness
• Tact and ability tnegotiate.
• Listening and questioning skills
• Basic business retention skills
• Troubleshooting skills
• Team orientation skills
• Objection handling
• Able trespond dynamically tchange.
• Attention tdetail.
• Numerical skills
• Excellent organisational skills

Requirements

Qualifications: 

• Matric
• Computer Literate (MS Excel/MS Word and MS Outlook)

Experience:

• 3-5 years Customer Service experience in a customer telephonic support environment
• Experience in a Customer Contact Centre with regards taccounts and billing
• Administration experience is a highly recommended