Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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Santam Operations department has a permanent position available for a Client Service Consultant.
What will you do?
To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call center environment.
What will make you successful in this role?
A Client Service Consultant is responsible for the provision of new quotations, acceptance and administration of policies while adhering to underwriting criteria and profiling the client in terms of the determination of a suitable product. Client Service Consultants are furthermore responsible for advising clients on all aspects of their policy needs.
Qualification and Experience
Matric/ Grade 12
RE Qualification
FAIS compliant (30 credits)
Minimum 2 years’ experience in Personal Lines Short Term Insurance
Minimum 5 years’ experience in Commercial Lines Short Term Insurance
Computer Literacy (MS Office package)
Experience in a client service environment
Experience in contact centre technology applications
Good understanding of contact centre processes and SLA’s
Competencies
Information seeking
Analytical thinking
Drive for results
Initiative
Emotional self-control
Customer service orientation
Skill
Strong verbal and written communication skills
Excellent interpersonal, communication and networking skills
Strong client service orientation
Ability to work under pressure
Good judgement
Attention to detail
Self-motivated and comfortable in taking initiative
Gmail
Yahoomail