Client Service Consultant at Santam Insurance

Career Opportunity

• Santam PLCC has position available for a Client Service Consultant who will be based in Hill on Empire. To offer world class products and services to clients, whilst achieving targets in an inbound and outbound call centre environment.

What will you do?

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards and legislation.
• Handle all the administrative tasks according to agreed standards and turnaround times. 
• Engage with broker in a client centricity manner.
• Ensuring accurate completion broker requests and follows up to ensure queries are resolved timeously, as per service level agreement.
• Providing effective, efficient and professional service to all our clients and offices, both telephonically and through written correspondence. 
• Ensuring client service level agreements are met and exceeded. 
• Excellent time management skills.
• Consistent achievement of agreed productivity.

Qualifications and Experience

• Matric certificate or equivalent qualification
• FAIS compliant (NQF level 4) 
• Experience in short term insurance 
• Clear criminal and credit record
• Compliance with FAIS Fit & Proper criteria i.e. minimum experience and competency requirements, which can be obtained while working under supervision. 
• Computer literate
• Willing to work shifts 
• Clean track record in terms of adherence to Quality standard and Compliance
• Consistent target achievement

Competencies

• Analytical thinking
• Information seeking
• Drive for results
• Initiative
• Emotional self-control
• Customer service orientation

Skills

• Computer literate (MS Office package)
• Client service oriented
• Negotiation skills
• Deadline and results-driven