Client Service Lead at Publicis Groupe

Overview

• Our client is seeking a dynamic and experienced client service lead to head the client service function and act as the key business partner for the NIVEA client team. This pivotal role requires a strategic leader who can collaborate with both the client and cross-functional teams to deliver connected consumer experiences across the digital ecosystem, guided by the media team’s consumer strategy.
• The successful candidate will ensure business objectives are met within the global operating model and governance framework, while orchestrating integrated campaigns and activities that drive market growth for NIVEA. As the focal point for South Africa, this individual will lead and collaborate with regional and implementation teams to integrate campaign efforts and Always-On activities into a unified NIVEA experience.

Responsibilities

• Leadership & Team Management:
• Inspire and lead the team, ensuring alignment with NIVEA’s business objectives while fostering collaboration to deliver high-quality, integrated consumer experiences.
• Business Partnership:
• Act as a trusted advisor to the client team, understanding business challenges and delivering tailored solutions that drive growth within the OPM governance framework.
• Digital Ecosystem Expertise:
• Utilize deep knowledge of the digital ecosystem to identify channel dependencies and orchestrate campaigns and Always-On activities for a seamless consumer experience.
• Campaign & Workstream Management:
• Consolidate multiple campaigns and workstreams into one cohesive NIVEA experience, ensuring synergy across all touchpoints to achieve business objectives.
• Collaboration & Execution Excellence:
• Work closely with Regional One Unlimited and Implementation teams to drive the PO1 model, ensuring consistent execution across all digital activities. Serve as the primary market liaison, providing insights on local requirements and emerging trends.
• Consumer-Centric Communication Strategy:
• Adapt and execute global/regional strategies locally, refining consumer journey frameworks to ensure engaging, localized interactions across all digital touchpoints.

Qualifications

Experience:

• Minimum 10 years in digital marketing, with expertise in digital ecosystems, campaign management, and consumer experience design. FMCG or agency experience preferred.
• Leadership:
• Proven ability to lead cross-functional teams and deliver results in fast-paced environments.
• Strategic Thinking:
• Ability to develop and execute integrated digital communication strategies aligned with business goals.
• Problem-Solving:
• Hands-on approach to addressing business challenges and delivering innovative solutions.
• Communication Skills:
• Exceptional presentation and stakeholder management skills to influence and align teams across regions