Client Service Officer at Pragma Global

The successful incumbent will be people-oriented, have a passion for building relationships with existing and potential clients, and have the ability to interact with internal clients on the softer side of the business in a dynamic team environment.

Minimum Requirements    

• A Matric certificate
• A minimum of at  least 1 year relevant experience in a technical and client service environment.
• A thorough understanding of technical information relevant to the Engineering discipline.
• An ability to comprehend technical information and take the relevant action if required

Duties & Responsibilities    

• System administration using various software platforms.
• Meet monthly performance measures and quarterly targets.
• Report on Client survey audits monthly.
• Follow through on remedial action of client concerns raised.
• Maintain an accurate digital filing system in line with company standards.
• Inform internal team members about scheduled client visits and appropriate actions required.
• Create opportunities raised in the Client Relationship Perception (CRP) surveys.
• Contacting clients and encouraging them to complete the Client Relationship Perception surveys and at the same time trying to foster a relationship with them where possible.
• Allocation of exception tickets raised in the client relationship perception surveys.
• Data management to ensure accurate information in the Enterprise Resource Planning (ERP) tool.
• Finalising closed tickets.
• Scan the relevant tender portal/s for relevant tenders aligned with Pragma, its associated partners, and joint ventures. 

Deadline:10th July,2025