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Founded in March 2006, the company started off offering 'deep skills’ technical support and consulting to other IT companies or to companies whose own IT departments were overwhelmed or who lacked the technical skills required for specific projects. As our customer base grew we started taking on more and more SME clients who were struggling to find dec...
PURPOSE OF POSITION:
The Client Success Manager builds and nurtures business relationships with clients, focusing on delivering digital change/ adoption leveraging the Cyberlogic ecosystem. This ecosystem includes Managed Support Services, Procurement, Projects and Hosting services. A key outcome for the CSM is careful orchestration of a digital transformation journey based on an improvement plan relevant to each client’s specific need. This role is also accountable for maintaining and growing revenue in accounts by providing appropriate solutions to solve client business problems.
Technical
Passion
Stakeholder Management:
Experience
Accountable
Responsible
Contribution
KEY RESPONSIBILITIES:
Client Portfolio Management
Demand Management
Delivery Management
Commercial Management
Coaching and Mentoring
CORE COMPETENCIES:
DESIRED REQUIREMENTS:
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