Clinical Application Specialist Connected Care Solutions at Philips

As a Clinical Application Specialist Connected Care Solutions, you will have the opportunity to provide clinical and technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products. You will assist the sales team in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions. You may build a mini application based on customer requirements to demonstrate feasibility of the application, often requiring rapid prototyping and/or product demo for client. You may provide software development and consultation to prospective users and/or product capability assessment and validation. You will ensure that the product application/solution is functioning according to specifications, and you will provide follow-up support to company sales staff and customer personnel by disseminating clinical information on specific applications.

You are responsible for

• Setting up application training schedules, in close cooperation with the customer
• Train customers on utilizing the best possible clinical features/tools and the protocols to achieve optimal usage of the delivered equipment/solution.
• (re-)Train hospital staff in case of new releases and / or versions (changes) in the operating procedures of the equipment
• Ensuring that all customers are provided with high quality training and attention so that each customer is fully satisfied with the attention received from Philips Healthcare (PH)
• Reporting to Philips Healthcare on difficulties in optimal usage of the equipment
• Responsible for delivering customized (competency based) training material pack – if / when required
• Supporting user group meetings if / when required
• Conducting regular visits to customers to obtain direct feedback from them about the quality of the training delivery and the customer satisfaction.
• Support and advise the sales force during acquisition.
• Stay "on track" with the new developments in the clinical application and operating field of the relevant equipment.
• Be aware and to manage at all times the safety standards required by the company, including health and patient safety regulations. In the event of hazards or accidents, to take immediate control of the situation and involve the safety advisor from the regional office.
• Ensuring that all clinical applications training, with both new and existing customers, complies with the company's quality policy
• Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner.
• To assist the Connected Care Team in all aspects of marketing, sales and promotion of Philips Patient Monitors, Emergency Care, Cardiology Solutions and other Connected Care Solutions.

You are a part of

• An organization with an incredible diversity of nationalities, skills, backgrounds, functions and challenges. At Philips we have opportunities for graduates as well as experienced professionals in everything from applied research to marketing and sales in over 100 countries. We’re a fascinating company to be part of, with a strong emphasis on cultural awareness, mutual understanding and out-of-the-box thinking.

To succeed in this role, you’ll need a customer-first attitude and the following.

• University degree in Nursing or equivalent in allied health discipline
• Minimum 5 years’ experience in clinical environment preferably in hospital setting
• Above experience will be in Intensive Care and Obstetrics Labor & Delivery
• Knowledge of clinical workflow within domain
• Exposure or experience in working with computer science, information sciences and informatics theory
• Exposure or experience in delivering clinical training
• Strong analytical and Problem Solving skills
• Excellent customer service skills
• Ability to complete tasks independently with minimal guidance
• High-level professional demeanor and interpersonal communications skills; superb writing skills in local language and English.
• Strong collaboration skills in a multinational environment.
• Valid Code B or equivalent driver’s license
• Ability to travel extensively in the country and abroad when needed.