Clinical Case Consultant (Case Manager) at Kaelo

Job Description

The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.

Provide Counselling Services

• Provide counselling, coaching and guidance related to the unique challenges faced by the client.
• Schedule follow up counselling appointments with the client in order to provide continued counselling and support.
• Manage longer term telephonic and virtual counselling cases referred by the inbound EAP team.

Provide Group Interventions

• Have the ability to refer the client to other support structures with the aim of holistic support.

Administration management

• Log case notes on all interactions with clients on the applicable systems
• Accurate and proficient administration

Quality management and improvement

• Ensure all quality measures and feedback are adhered to
• Telephonic quality measures are met and continuously improve interactions and processes

Qualifications

REQUIRED

• Minimum of 5 years Employee Assistance Programmes experience
• Minimum 5 years counselling experience

PREFERRED

• Telephonic counselling experience

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED

• Qualified social worker, psychologist or registered counsellor
• Registered with the relevant professional body