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  • Posted: Aug 16, 2021
    Deadline: Not specified
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  • Kaelo Engage is a content marketing agency specialising in creating socially responsible content. Whereas a traditional public relations agency may only focus on issuing press releases, we leverage our in-depth experience and team’s passion to profile your sustainability initiatives through meaningful and relevant content creation in print, digital, br...
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    Clinical Consultant (Inbound)

    Job Description

    The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.

    Qualifications

    Provide Counselling Services

    • Provide counselling, coaching and guidance related to the unique challenges faced by the client

    • Schedule follow up counselling appointments with the client in order to provide continued counselling and support

    •  Manage longer term telephonic counselling cases referred by the inbound EAP team

    Provide Group Interventions

    • Have the ability to refer the client to other support structures with the aim of holistic support

           Administration management

    • Log case notes on all interactions with clients on the applicable systems

    • Accurate and proficient administration

          Quality management and improvement

    • Ensure all quality measures and feedback are adhered to

    • Telephonic quality measures are met and continuously improve interactions and processes

    PERSON DETAILS : WORK EXPERIENCE

    REQUIRED

    • Minimum of 5 years Employee Assistance Programmes experience

    • Minimum 5 years counselling experience

    PREFERRED

    • Telephonic counselling experience

    EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY

    REQUIRED

    • Qualified social worker, psychologist or registered counsellor

    • Registered with the relevant professional body

     

    PREFERRED

    TECHNICAL SKILLS OR KNOWLEDGE

    REQUIRED

    • Proficient in relevant computer applications

    • Required language proficiency

    • Knowledge of customer service principles and practices

    • Knowledge of call centre telephony and technology

    • Good data entry and typing skills

    • Knowledge of administration skills and processes

     

    PREFERRED

    Some experience in a call centre or customer service environment

    Additional Information

    •       Accountability

    •       Action orientated

    •       Collaborative

    •       Communication

    •       Business writing skills

    •       Manage complexity

    •       Problem solving skills

    •       Decision thinking

    •       Encourages engagement

    •       Resilient and adaptive

    •       Resourceful

    •       Demonstrates self-awareness

    •       Purpose driven

    •       Significance and values orientated

    Method of Application

    Interested and qualified? Go to Kaelo Engage on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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