Clinical Programme Coordinator – Quality Assurance at Gauteng Department of Health

Requirements :

• Diploma/Degree in nursing (R425) qualification or equivalent that allows registration with the South African Nursing Council (SANC) as a Professional/Registered Nurse. Current Registration with SANC as Professional/Registered Nurse.
• A minimum of 7 years appropriate / recognizable experience in nursing after registration as a Professional Nurse with the SANC in General Nursing.
• A Diploma/ Degree in Nursing Administration or Health Services Management will be an added advantage (refer to Personnel Circular Letter 04 of 2024).
• Knowledge and understanding of Healthcare Quality Assurance program (Patient Safety Incident (PSI) Management, Customer Services, Standards Compliance). Knowledge of related Guidelines and Health Regulations, Policies and Acts. Computer Literacy (i.e. MS Word, PowerPoint and Excel).
• Ability to work independently in a multidisciplinary context. Analytical thinking, independent decision- making and problem-solving skills.
• The following will be added advantage: A qualification in Total Quality Management. Good communication skills, report writing skills, facilitation skills, coordination skills, planning and organizational skills, problem solving skills, information management skills. Must be prepared to work shifts, including night duty, weekends and public holidays.

Duties :

• Manage the Operational requirements of the Quality Assurance office. Develop an Operational plan aligned to the Strategic Plan and collaborate with other program managers to implement strategies to achieve targets. Develop clinical quality improvement programs, policies, guidelines and indicators with regards to complaints, clinical audit and PSI Management.
• Promote compliance and implementation and monitor implementation of National Guidelines and Quality Assurance Programs. Support department in the investigation of complaints and priority PSAI, conduct redress meetings and clinical audits. Collate monthly, quarterly and annual Quality Assurance reports and consolidate into a comprehensive report of the hospital.
• Monitor compliance with Quality Assurance Indicators as per Annual Performance Plan. Analyse data, establish and monitor trends. Plan and facilitate relevant trainings on Quality Assurance program. Facilitate sharing of lessons drawing from Complaints and PSAI Management.
• Monitor creation of an environment that promotes the rights of patients. Liaise and advise on effective communication with relevant internal and external stakeholders. Maintain constructive working relationship with nursing, multidisciplinary team and other stake holders. Demonstrate an understanding of legislation and related legal and ethical nursing practices.
• Perform clinical nursing practice and promote quality nursing care in accordance with the scope of practice and nursing standards as determined by the SANC. Work effectively, amicably with persons of diverse intellectual, cultural, racial or religious differences. Provision of quality patient care through adherence to set standards, policies and procedures. To uphold Batho-Pele Principles and Patient’s Rights Charter. Flexible to rotate to all Functional Business Unit (FBU) of the institution (internally and externally) including ABT.
• Effective utilisation of resources. Participation in training and research. Maintenance of professional growth, ethical standards and self-development and that of subordinates in line with SANC CPD framework. Must be prepared to work shifts and be rotated. Compliance to confidentiality. Comply with the Performance Management and Development System (Contracting, reviews and final assessment).