Cloud Services: Intermediate Engineer at Nexio

ROLE PURPOSE

• Cloud Services intermediate engineers are responsible for providing support to their customers within the region and outside of the base of operation.  This support can be remotely or require site visits. Cloud Services support Engineers are required to have good troubleshooting and solution experience, from basic networking, and cloud platform systems.

ROLE REQUIREMENT

Additional Information:

• Working within an Agile team and highly dynamic environment under the direction of the Practice Manager, to implement solutions according to Microsoft best practices.

Be a partner, subject-matter expert and trusted advisor to clients, advising on best-fit technologies and best practice. Maintain and create effective customer relationships to ensure customer satisfaction.  The highly motivated individual will maintain knowledge of leading-edge technologies/market domain knowledge.

• Support and maintain the existing cloud customer base.
• Monitor / resolve first line, second line and third line service requests.
• Design, plan and implement Microsoft Azure solutions, specifically Infrastructure as a Service projects
• Lead and deliver projects that encompass systems architecture, proof-of-concept, and deployment services
• Have a passion for learning and staying updated on emerging trends and technologies
• Able to speak to networking and infrastructure topics with clients to understand and recommend Microsoft Azure solutions
• Assist account managers with scoping solutions and drawing up of quotes.
• Request pricing from suppliers or assist account managers with sourcing the correct pricing
• Troubleshoot performance problems and propose solutions
• Create and maintain customer As-Built documentation post deployment
• Create and maintain customer As-Built documentation at existing customers
• Follow and maintain in-house documentation for repeatable processes
• Follow ITIL (Information Technology Infrastructure Library) practices for Change Management
• Assist and actively take part in project planning workshops for new deployments.
• Collaboratively develop and articulate an end-to-end solution deployment, inclusive of consulting, support and educating the customer where required.
• Ensure all OEM certificates remain current and up to date for new releases.

TECHNICAL / PROFESSIONAL COMPETENCIES

• Interact with the existing Cloud team to manage, maintain, deploy, troubleshoot, and support customer’s cloud solution.
• Implementation and support of new Cloud deployments, Cloud migration plans and deployments, Cloud configurations, backups and restores.
• Responsible for gathering requirements, installation, configuration, and testing of cloud deployments.
• Perform routine Cloud disaster recovery scenarios
• Produce regular reports for management, to assist in cost recovery, capacity planning, analysis, and consolidation
• Ability to manage multiple projects at once
• Experience in the design, planning and implementation of Active Directory, ADFS, and Azure AD
• Has demonstrated experience configuring Microsoft Azure workloads
• Experience with moving on-premise servers to Microsoft Azure
• Has demonstrated experience setting up hybrid environments

QUALIFICATIONS & EXPERIENCE

• Minimum Grade 12 with Maths & Science, but preferably Bachelor's degree in computer science, information systems or a related study a bonus.
• 3 - 5 years of experience in a Systems Integrator or within a large organization implementing complex IT solutions Commvault Professional Certification Required.

At least one of below certifications is required:

• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Solutions Architect Expert   

Any of the following Certifications would be   beneficial:

• Microsoft 365 Certified: Messaging Administrator Associate
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Good network knowledge and experience (essential)
• Solid knowledge and working experience with Linux (advantageous)
• VMware experience (advantageous)

LEADERSHIP COMPETENCY REQUIREMENTS

• Exceptional team engagement skills.
• Excellent verbal and written communication.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability to Set And Execute the Vision of the Company