Cluster Advocate at SITA SOC (Ltd)

Key Responsibility Area 

• Develop and manage cluster business plan to ensure the long-term development and retention of strategic customers within the cluster to ultimately lead to business growth. 
• Collaborate with all functional areas to design, accelerate the enterprise-wide integration process and define the strategic basis for planning and implementation of identified opportunities within the cluster. 
• Establish and direct the customer engagement process in order to demonstrate to them that their best interests are represented, effort is being invested, and progress is being made to resolve the identified problems, issues or unmet requirements. 
• Conduct cluster strategic analysis get an overview of the functioning of the cluster. 
• Establish a Customer Advocacy Escalation and communication process within the cluster.

Qualifications and Experience 

• Minimum: Bachelor’s degree / National Diploma / BTech in Business Management OR Information Technology OR Computer Science, business administration, business analytics, management or a similar area. 
• Experience: 8+ years proven experience of managing ICT Service Delivery Management which should include: A combination of technical and business expertise; Business development experience; Experience in managing large ICT business accounts; Experience in people management, team management, project management; Experience in managing, monitoring and reviewing complex operational service delivery and a programme of ICT projects and developments. Experience in strategic/ business consulting and managing customer relationship will be an added advantage.
• The incumbent will be required to collaborate with relevant Government Officials, GITOC Bodies, Government Governance bodies, industry partners, standards generating bodies, accreditation and certification bodies at a senior management and executive level. The incumbent will be required to participate and provide input in implementation of Customer related business strategies, SITA Sales Methodology and Sales Process. The incumbent is required to have own transport.