Cluster Manager - Kwazulu Natal (Kwazulu Natal) at HomeChoice Holdings Limited

Description

• Responsible for the overall management and day-to-day operations of Homechoice Showroom Retail space for your 

Drive Organic Growth through innovation:

• Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered
• Achieve Net Factor as per business plan
• Enhance the customer experience in showrooms
• Insight-Led Customer Growth
• Drive Mobile engagement and sales

Expand into new markets:

• Experience and knowledge of retail space in the respective cluster
• Find synergies between Sales Agents and Showrooms to expand the catchment
• Execute activations within neighboring towns to drive new foot traffic
• Optimize the usage of containers to help grow the business

Optimize risk and drive efficiencies:

• Improve customer unclaimed rate
• Improve banking details collection and documents at POS Mitigate risk (cash, banking, stock, and OHASA) to the area
• improve fraud detection skills in-store through collaboration with Fraud and Training

Showroom Management:

• Enhance the visual display of our Showrooms to World Class standards. Showroom Manager experience.

Talent Management:

• All employees have performance agreements (KPA's) in place to manage performance levels, that adequately reflect expected performance outcomes and define appropriate competencies and behaviors of the role
• Improve overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
• Key personnel identified and ensure appropriate development plans/succession initiatives in place Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve tenure
• Manage performance in alignment with HR practices

Leadership:

• Lead and develop a team of highly motivated and engaged Showroom Managers and staff

Living the values:

• Live and behave in alignment to the company values and promises

Execute Learning Plan:

• Evaluate current training and SOP's and suggest ways to improve  existing programs and also work together with functional experts to develop programs that achieve the defined learning and business objectives
• Modify, revise, and update the content of existing training programs; creating course materials,to support content delivery and skill evaluations
• Drive your own personal development through training

Requirements

• Grade 12/Matric/NQF 4
• B Degree
• Min 5 years sales experience
• Valid drivers license

Behaviours

• Wow my customer
• Walk in my customers’ shoes
• Deliver on my promises
• Deliver insight-led solutions my customers need
• Treat the business as my own
• Take accountability
• Be curious, creative & explore opportunities
• Do it right & at the right time
• Play as a team
• Be helpful
• Be inclusive
• Find the fun