HomeChoice International PLC (HIL) is an investment holding company incorporated in Malta and listed on the JSE Limited. Through its operating subsidiaries, HomeChoice and FinChoice, the group sells innovative homewares merchandise, personal electronics and loan products to the rapidly expanding middle-income market in southern Africa through mail order (cat...
Description
- homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- We are seeking a highly motivated and results-driven Performance Analyst & Cost Optimisation Specialist to play a key role in driving sales performance through effective planning, insightful analysis, and proactive cost management. This role will work closely with the Planning and Performance Manager and collaborate with various stakeholders to ensure sales targets are supported by robust plans, performance is accurately measured and analyzed, and costs are effectively managed. If you are a proactive individual with advanced Excel skills, a passion for driving results through data-driven insights, and a strong understanding of sales operations and cost management, we encourage you to apply.
What you will love doing in this role
Sales Performance Management:
- Develop and implement sales performance tracking mechanisms, including daily, weekly, and monthly reports, pipeline analysis, and performance dashboards.
- Actively monitor sales performance against targets, identifying areas for improvement and providing data-driven recommendations to address shortfalls.
- Prepare weekly sales performance reports and lead discussions on performance trends, challenges, and opportunities.
- Collaborate with sales leadership to develop and refine performance improvement initiatives. Provide analytical support for these initiatives.
- Analyze campaign performance and incentives, developing data-backed recommendations for future campaigns.
- Build and maintain sales performance dashboards within the Vena application.
Sales Planning & Analysis:
- Translate sales targets into actionable sales plans, outlining key activities, timelines, and resource allocation in collaboration with sales leadership.
- Provide analytical support and insights for the development of sales plans.
- Proactively identify potential risks and opportunities related to sales plan achievement.
- Document and track changes to the Sales Plan, ensuring all stakeholders are informed.
- Review and validate sales channel targets, providing data-driven recommendations for adjustments as needed based on performance and market conditions.
- Contribute to the development and implementation of checks and balances within the monthly sales planning process.
- Assist in preparing and presenting sales plans to stakeholders.
- Distribute monthly sales plans to stakeholders.
- Develop and maintain sales planning tools and reports within the Vena application.
Cost Management & Optimisation:
- Manage the month-end closing processes for marketing and sales costs, ensuring accuracy and timely reporting. This includes trial balance review, accrual tracking, variance analysis, and procurement follow-up.
- Integrate updated marketing and sales costs into each Sales Plan iteration, ensuring alignment between planning and budget.
- Develop and maintain detailed cost templates for campaigns and channels, actively looking for opportunities to reduce costs.
- Analyze cost performance against budget and forecasts, identifying areas for improvement and implementing cost optimization strategies.
- Prepare monthly actuals reporting, generate insightful variance reports, and proactively investigate and explain deviations.
- Collaborate with finance to ensure accurate financial reporting related to sales and marketing costs.
- Conduct ad-hoc cost analysis and financial modeling as required to support business decisions.
Requirements
What you’ll need to do this role
- Bachelor's degree in a related field (e.g., Business, Finance, Sales, Marketing) preferred.
- In lieu of a degree, a minimum of 7 years of experience in sales operations, performance management, or a related field within a multi-channel retail or contact center environment is required.
- Proven track record of supporting sales performance improvement through analysis and planning.
- Strong experience in sales planning and analysis.
- Solid understanding of cost management principles and practices.
- Advanced proficiency in Excel, including building complex reports, dashboards, and financial models.
- Experience with Vena Planning tool is essential.
- SQL skills are highly desirable.
What we will love about you
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication, collaboration, and influencing skills.
- Ability to work effectively1 with diverse stakeholders, including sales, marketing, and finance teams.
- Highly organized and detail-oriented.
- Proactive and results-oriented approach.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- You will be responsible for colour manipulation and colour management technology, to colour retouch homechoice images and prepare artwork for print.
What you will love doing in this role
Colour retouching
- Ensure consistent and accurate colour retouching of images daily.
Colour management
- Ensure all aspects of colour management of images is complete (from the correct handling of incoming images from photographers to the correct archiving/back-up procedures of colour corrected images)
Colour relationship with photographers and printers
- Analyse printing results to validate colour proofs on a continuous basis.
- Maintain a good colour working relationship with printers and photographers.
- Maintain a list of ‘unacceptable’ print jobs.
- Communicate the process of image management from input from photographers, through colour correction, to final PDF generation and colour proofing.
Perform repro for print
- Ensure correct and consistent handling of incoming colour jobs.
- Create print ready files for various printers.
- Making sure all printer profiles are correct.
- Manage the work in process workflow.
Other
- Additional ad hoc tasks as required and when instructed by the DTP Manager
Requirements
What you’ll need to do this role
- Grade 12 and a relevant tertiary qualification
- Minimum of 2 - 3 years working experience as a colour retoucher/DTP operator
- Colour corrected to actual samples.
- Mac DTP course – Adobe InDesign, Adobe Photoshop, Adobe Acrobat and Adobe Illustrator
- Advance Photoshop knowledge will be advantageous.
- Knowledge and experience with various printers
What we’ll love about you
- Innovation, adaptability and initiative
- High stress tolerance and resilience
- Deadline driven/excellent time management
- Planning and organisational ability
- Excellent attention to detail
- Excellent communicator both verbal and written
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- The ideal candidate will be responsible to coordinate and manage all administrative procedures and systems ensuring a strong internal control environment through the implementation of policies; procedures, Standard Operational Procedures and Self Audit process.
What you will love doing in this role
Drive Operational Efficiencies:
- Plan and execute financial stock takes.
- Ensure showroom processes (inventory, receiving, and frontline) adhere to legal regulations.
- Align showroom merchandise with the current product catalogue.
- Merchandise products according to visual guidelines.
- Manage showroom productivity across all areas to drive sales.
- Develop timely action plans to address and resolve deficiencies.
Stock Management:
- Ensure efficient stock control processes to maintain optimal stock levels.
- Oversee stock taking and counts within the store
Cash Management:
- Implement efficient cash handling procedures (counting, recounting, reconciling discrepancies, making deposits).
- Investigate cash shrinkage, counterfeit currency, and discrepancies in safe and bank balances.
- Reduce cash exposure to prevent robberies and burglaries.
- Track cash flow between POS and the safe.
People Management:
- Provide training on internal controls and educate staff on store risks.
- Offer coaching and guidance to maximize efficiency and ensure compliance.
Reporting:
- Deliver timely reports on the internal control framework and address deficiencies.
- Health and Safety Compliance:
- Ensure adherence to health and safety regulations in the store
Requirements
What you’ll need to do this role
- Grade 12/Matric/NQF 4 - Minimum (Required)
- Min 10 years’ experience in Compliance and Admin Management
What we will love about you
- We love your energy and positive attitude.
- We love your persuasive skills.
- We love your ability to work both independently and as part of a team.
- We love your excellent communication skills.
- We love your strong analytical ability and attention to detail.
- We love your resilience and adaptability to change.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- We are seeking a highly motivated and experienced Digital Support Manager to lead our dynamic digital support team. This role is operational in nature and requires a hands-on leader who can effectively manage both our telephonic support and digital chat channels (Facebook Messenger and WhatsApp). The ideal candidate will be responsible for ensuring exceptional customer service and driving sales through efficient team management, performance monitoring, and strategic process improvements. A strong focus on data analysis and reporting is essential, with weekly reporting on key performance metrics being a critical component of the role.
What you will love doing in this role
Team Leadership & Management:
- Oversee the daily operations of the telephonic support and digital chat teams, ensuring consistent service delivery and adherence to quality standards.
- Recruit, train, coach, and motivate team members, fostering a positive and productive work environment.
- Conduct regular performance reviews, identify areas for improvement, and implement appropriate training and development programs.
- Manage team schedules and ensure adequate staffing levels to meet customer demand across all channels.
- Handle escalated customer issues and resolve complex problems effectively.
- Ensure the operations runs in accordance with relevant legislation, in particular with regard to the NCA / CPA / POPI / FAIS / FICA
Performance Monitoring & Reporting:
- Develop and monitor key performance indicators (KPIs) such as First Time Response (FTR), Average Handle Time (AHT), Customer Satisfaction (CSAT), and Sales Conversion Rates for voice support, and Customer Effort Score (CES) and, Missed Chats for chat support.
- Prepare and present weekly reports on business unit performance, highlighting trends, challenges, and opportunities for improvement.
- Analyze data to identify areas for optimization and implement strategies to enhance team efficiency and customer experience.
Process Improvement & Optimization:
- Continuously evaluate existing processes and identify areas for streamlining and improvement.
- Implement best practices for customer service and sales across all communication channels.
- Collaborate with other departments to ensure seamless integration and efficient resolution of customer issues.
- Stay up to date with industry trends and emerging technologies in customer support and digital communication.
Sales & Revenue Generation:
- Work closely with the merchandising and marketing team to develop strategies for driving sales through digital channels.
- Monitor sales performance and identify opportunities to increase conversion rates.
- Train team members in sales techniques and product knowledge.
Requirements
What you’ll need to do this role
- Proven experience as a Contact Centre Manager, preferably with experience managing both telephonic and chat channels.
- Strong leadership and team management skills, with the ability to motivate and develop team members.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
- Proficiency in using contact centre software and CRM systems.
- Experience with managing customer interactions on Facebook Messenger and WhatsApp for business.
- Demonstrated ability to drive sales and achieve performance targets.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Strong reporting and presentation skills.
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
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Description
- Responsible for the overall management and day-to-day operations of Homechoice Showroom Retail space for your
Drive Organic Growth through innovation:
- Innovatively manage customer, channel, and promotional offers to ensure NSV is delivered
- Achieve Net Factor as per business plan
- Enhance the customer experience in showrooms
- Insight-Led Customer Growth
- Drive Mobile engagement and sales
Expand into new markets:
- Experience and knowledge of retail space in the respective cluster
- Find synergies between Sales Agents and Showrooms to expand the catchment
- Execute activations within neighboring towns to drive new foot traffic
- Optimize the usage of containers to help grow the business
Optimize risk and drive efficiencies:
- Improve customer unclaimed rate
- Improve banking details collection and documents at POS Mitigate risk (cash, banking, stock, and OHASA) to the area
- improve fraud detection skills in-store through collaboration with Fraud and Training
Showroom Management:
- Enhance the visual display of our Showrooms to World Class standards. Showroom Manager experience.
Talent Management:
- All employees have performance agreements (KPA's) in place to manage performance levels, that adequately reflect expected performance outcomes and define appropriate competencies and behaviors of the role
- Improve overall skill levels within the area by ensuring personal development plans are in place to address development needs and career aspirations
- Key personnel identified and ensure appropriate development plans/succession initiatives in place Promote staff engagement by ensuring adequate measures are in place to improve staff satisfaction and improve tenure
- Manage performance in alignment with HR practices
Leadership:
- Lead and develop a team of highly motivated and engaged Showroom Managers and staff
Living the values:
- Live and behave in alignment to the company values and promises
Execute Learning Plan:
- Evaluate current training and SOP's and suggest ways to improve existing programs and also work together with functional experts to develop programs that achieve the defined learning and business objectives
- Modify, revise, and update the content of existing training programs; creating course materials,to support content delivery and skill evaluations
- Drive your own personal development through training
Requirements
- Grade 12/Matric/NQF 4
- B Degree
- Min 5 years sales experience
- Valid drivers license
Behaviours
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- We are seeking a highly motivated and data-driven Chat Commerce Specialist to own and optimize the commercial performance of our chat operations. This role is crucial in driving revenue and enhancing customer experience through our chat platforms (e.g., WhatsApp, Facebook Messenger, etc.). The ideal candidate will be responsible for identifying opportunities to improve both support and sales journeys within chat, from partial to full sales optimization. A key focus will be exploring and implementing chat-based customer authentication methods to enhance security and limit fraud. This includes a strong focus on data analysis, reporting, and resource management, including platform license allocation and cost allocation for development.
What you will love doing in this role
- Commercial Ownership: Own the commercial success of chat operations, driving revenue growth and maximizing ROI.
- Customer Journey Optimization: Analyze customer interactions and identify areas for improvement in both support and sales journeys within chat. Implement strategies to enhance customer experience, increase conversion rates, and drive customer loyalty.
- Sales Optimization: Design and implement strategies to optimize the full or partial sales journey within chat, including lead generation, product promotion, order processing, and upselling/cross-selling.
- Support Optimization: Develop and implement strategies to improve customer support efficiency and effectiveness through chat
- Fraud Prevention & Authentication: Investigate and implement chat-based customer authentication methods to strengthen security and reduce fraudulent activity.
- Data Analysis & Reporting: Monitor key performance indicators (KPIs) such as conversion rates, average order value, customer satisfaction (CSAT), first response time. Prepare and present regular reports on chat performance, highlighting trends, insights, and recommendations for improvement.
- Platform Management: Manage the Infobip platform, including license allocation, user management, and ensuring optimal platform performance.
- Budget Management: Allocate costs for development & usage related to chat operations to the correct business units, ensuring accurate cost tracking and reporting.
- Collaboration: Collaborate with various teams, including merchandise, marketing, customer support, and IT to ensure alignment and maximize the effectiveness of chat initiatives.
- Innovation: Stay up to date with the latest trends and best practices in chat commerce and customer experience and proactively identify opportunities to innovate and improve our chat operations.
Requirements
What you’ll need to do this role
- Proven experience in a similar role focused on chat commerce, digital marketing, or customer experience optimization.
- Strong understanding of chat platforms and their capabilities (e.g., WhatsApp Business API, Facebook Messenger).
- Data-driven mindset with strong analytical skills and experience in using data to inform decision-making.
- Experience with reporting and data visualization tools.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong project management skills and the ability to manage multiple projects simultaneously.
- Experience with Infobip or similar chat or bot platforms.
- Knowledge of customer authentication methods and fraud prevention strategies, particularly within digital communication channels
- Strong problem-solving skills and a proactive approach to identifying and addressing challenges.
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- Are you a natural conversationalist who enjoys connecting with people? This role is all about introducing our amazing products to new and existing customers, achieving business goals, and leaving customers delighted. If you’re ready to bring your energy and charm, we’d love to have you on board!
What you will love doing in this role
- Meeting sales objectives and revenue targets.
- Ensure that the agreed sales and revenue targets are achieved in line with business requirements.
- Meet operational and quality efficiencies.
- Consistently reach performance targets and standards relating to productivity, adherence, turnaround time, and quality.
- Provide an exceptional customer experience.
- Accurate capturing of customer information.
- Ensure compliance standards & legislative requirements are adhered to and met against agreed quality benchmarks with regards to FAIS, FICA, TCF, POPI, CPA NCR legislations.
- Present, promote, and sell products/services in accordance with agreed processes and procedures.
- Ensure a professional, polite, and efficient service is offered by acting as an ambassador.
- Adaptable with the ability to respond positively to working within a pressurized environment.
- Handle objections appropriately to ensure that positive results are achieved whilst maintaining. customer satisfaction.
- Present products to potential customers who meet qualifying criteria.
Requirements
What you'll need to do this role
- Matric (Grade 12) – Must have
- Minimum of 2-3 year’s sales/telemarketing (outbound) experience within a Contact Centre environment – Must have
- Must be proficient in MS Office applications (Email, Internet, Word, and Excel)
- Clear criminal and ITC record – Must have
- Excellent communication skills (verbal and written)
- Excellent telephone etiquette
- Sound understanding of a dialler system
- Target-driven with the ability to sustain high-performance consistently
- A clear understanding of a contact centre environment
What we offer
- Basic + commission & incentive drives
- Creative agile work environment
- Café and lounge area
- Staff restaurant with a variety of healthy affordable meal options
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- We are seeking a talented and detail-oriented Web Image Editor to join our dynamic team. As an Web Image Editor, you will play a crucial role in maintaining and enhancing our online store's product presentation. Your primary responsibilities will involve uploading images to product listings, crafting compelling product descriptions, and organizing image collections. Additionally, you will be responsible for updating product images and copy to support weekly and monthly marketing and merchandise campaigns. Your efforts will directly impact our customers' shopping experience and contribute to the overall success of our e-commerce business.
- What you will love doing in this role
Image Upload and Management
- Upload high-quality product images to the e-commerce platform, ensuring they meet the specified guidelines and standards.
- Organize and maintain image files in the designated image collection, ensuring easy accessibility for various product listings.
- Update product images as required to align with marketing and merchandise campaigns.
- Create templates using Adobe Suite for products on OCC
- Layouts that align with photography instructions and brief information
Product Description Writing
- Create clear, concise, and engaging product descriptions that accurately highlight the features, benefits, and specifications of each item.
- Utilize appropriate keywords and SEO techniques to optimize product descriptions for search engine visibility and ranking.
- Modify product copy to support weekly and monthly marketing and merchandise campaigns.
Product Categorization
- Categorize products effectively and accurately within the e-commerce platform to facilitate easy navigation for customers.
Quality Control
- Conduct regular quality checks on product images and descriptions to ensure accuracy and consistency.
- Review product pages to identify and rectify any discrepancies, errors, or outdated information.
- Create imagery for OCC that align with monthly campaigns within deadlines
- Meet monthly deadlines for briefs and daily deadlines for job received via ticket/planner instructions
Product Knowledge and Research
- Develop a deep understanding of the products and brands offered on the e-commerce platform.
- Stay up-to-date with industry trends and competitor analysis to enhance product descriptions and maintain a competitive edge.
Collaboration
- Collaborate with the marketing and creative teams to align product content with promotional campaigns and branding guidelines.
- Work closely with the marketing and merchandise team to update product images and descriptions in support of weekly and monthly campaigns.
Customer Support
- Respond to customer inquiries related to product information, images, and descriptions in a timely and professional manner.
Requirements
What you'll need to do this role
- A relevant qualification in Graphic Design
- A strong and relevant design portfolio
- Minimum of 1,5 years working experience in print design with focus on large layout design
- Minimum of 1 years working experience in digital design
- An understanding of digital and mobile first design and best practices
- A good understanding of UI and UX principles
- Experience in an online retail environment would be advantageous
- Experience in an e-commerce environment would be advantageous
- Understanding of HTML would be advantageous
- Expert in Adobe InDesign
- Competent in Adobe XD
- Competent in Adobe Photoshop
- Knowledge of Sketch; Figma; Zeplin Invision would be advantageous
Behaviours we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- Homechoice is a leading South African homeware retailer. For almost 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
- The ideal candidate for this role will be responsible for providing the various forecasts and models used by Credit Risk to make strategic risk decisions within the collections area of retail business. This function includes the maintaining and running of the group provision models.
What you will love doing in this role
- Maintain and enhance forecast models, analyzing actuals vs. forecasts to provide variance insights.
- Collaborate with external auditors and Finance on forecasting accuracy and reporting.
- Manage the cash flow provision model and provide strategic insights.
- Develop and implement predictive models within the collections area to optimize decision-making.
- Maintain statistical models to quantify and simulate portfolio performance.
- Analyze data systematically to drive strategic improvements.
- Review and update risk strategies for early and late-stage collections portfolios.
- Develop and implement risk frameworks and credit policies.
- Provide strategic direction, define objectives, and lead a team of junior data scientists.
- Conduct performance evaluations, offer coaching, and foster professional growth.
- Promote a collaborative and innovative team culture.
- Effectively engage with senior management and key stakeholders.
- Prepare reports, presentations, and policy documents to support decision-making.
- Build and maintain strong relationships with internal and external stakeholders.
- Drive automation and continuous process improvement initiatives.
- Ensure compliance with regulatory requirements and safety standards.
- Monitor budgets and control expenses within approved limits.
- Break down complex problems, investigate components, and implement data-driven solutions.
- Translate strategy into operational initiatives with measurable outcomes.
Requirements
What you’ll need to do this role
- A numerate degree e.g., BCom, B Bus Sci, B Eng, BSc
- A minimum of 5 to 8 years of relevant experience
- Advanced computer literacy skills with high proficiency in MS Excel & SQL, and/or SAS, WPS, R, Python, or similar statistical packages
- Strong programming and automation skills
- Understanding of financial statements, corporate finance, and the NCA.
- Advanced computer literacy skills with a high proficiency in MS Excel
- The ability to integrate and interpret numerical and statistical information
What we will love about you
- Excellent interpersonal communication, assertiveness, and judgment skills
- Be able to communicate effectively with senior management and directors
- Strong planning, organizing and coordinating skills
- Performance-driven and results-orientated with a relentless drive to succeed
- The ability to prioritize and multi-task within a fast-paced and pressurized environment
- The ability to consider effects on multiple areas of the business
- Exceptional attention to detail with a thorough approach to work
- A strong can-do attitude and an energetic positive approach
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
go to method of application »
Description
- The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation. You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.
What you will love doing in this role
- Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
- Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
- Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
- Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
- Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
- Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
- Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
- Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
- Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.
Requirements
What you’ll need to do this role
- Grade 12/Matric (Minimum Required)
- 1 years’ minimum experience in retail
- Must be available to work shifts, weekends and public holidays.
- Working in the homewares retail industry would be advantageous
What we will love about you
- We love your energy and positive attitude, bringing enthusiasm to every task.
- We love your persuasive skills, guiding others toward desired outcomes.
- We love your ability to work independently or within a team, adapting seamlessly.
- We love your excellent communication skills, building strong connections with others.
- We love your analytical ability and attention to detail, ensuring accuracy.
- We love your resilience and adaptability, thriving in dynamic situations.
Behaviors we love
- Wow my customer
- Walk in my customers’ shoes
- Deliver on my promises
- Deliver insight-led solutions my customers need
- Treat the business as my own
- Take accountability
- Be curious, creative & explore opportunities
- Do it right & at the right time
- Play as a team
- Be helpful
- Be inclusive
- Find the fun
Method of Application
Use the link(s) below to apply on company website.
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