Collections Agent Mr Price Money (FS) at Mr Price Group

Job Description

The key focus of this role will amongst others include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies

Responsibilities

• Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
• Efficiently processing customer refunds, processing and reviewing account adjustments
• Resolving client discrepancies and short payments 
• Accurately updating customers’ personal, employment and contact information to maintain their details 
• Effectively rehabilitating customers through excellent customer service standards 
• Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What's in it for you? 

• Uncapped incentive when your targets are achieved
• Learning and Development, and Career Growth opportunities within the Mr Price Group
• All associates are entitled to up to discount on merchandise at Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and Miladys.
• Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

Qualifications

• Grade 12 
• 6 - 12 months experience in collections
• Strong negotiation skills 
• Excellent communication skills 
• Knowledge of NCA requirements pertaining to collections and credit control
• Understanding of the life-cycle of an account and the collection process