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Founded in April 2004, Intelligent Debt Management (IDM Group), has established itself as South Africa’s leading and largest debt management company. IDM operates from a centralised office in Cape Town, South Africa, from which more than 350 employees service clients nationally. IDM offers comprehensive advice and a host of highly effective debt relief...
Collections Consultant
The Intelligent Debt Management (IDM) Group, South Africa’s largest and multi-award winning debt management company, has a position available for a Collections Consultant within the Onboarding, Control and Support Team.
The Onboarding, Control and Support Team plays a hugely important role within IDM, by focusing on ensuring high payment ratios while building relationships and trust with our clients. This team provides a wonderful opportunity to grow your expertise within the company and to further your knowledge of the debt counselling process.
This role involves not only collecting money from clients, but also to focus on building strong relationships with clients, educating them on the importance of making regular payments while under debt review, to ensure they do not default on their payments.
The candidate must be highly energetic, efficient, motivated and ambitious as well as being prepared to commit to and grow with the business in the medium to long-term.
Key Responsibilities:
Key Requirements/Competencies
Key Performance Areas (subject to change in the future):
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