Collections Specialist - Johannesburg at Fidelity Services Group

Responsibilities:

• Contact clients to follow up on outstanding payments and arrange payment plans
• Review and analyze account balances to identify delinquent accounts
• Negotiate payment terms to ensure timely collection of debts
• Maintain accurate and up-to-date records of all collection activities
• Communicate with internal and external stakeholders to resolve payment issues
• Prepare and send collection letters and notices as needed
• Monitor and track payment statuses and update collection database accordingly
• Provide regular reports and updates to management on collection activities and progress

Qualifications:

• High school diploma or equivalent
• Previous experience in collections or accounts receivable preferred
• Strong communication and negotiation skills
• Ability to work independently and meet deadlines
• Detail-oriented with excellent organizational skills
• Proficient in Microsoft Office Suite and collection software
• Knowledge of collection laws and regulations is a plus
• Ability to maintain confidentiality and professionalism at all times