Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Minimum Requirements...
- Matric
- Credit Management or Finance related qualification
- 2-3 Years Collections experience in a high volume consumer environment
- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and SAP
- Strong People & Communication skills
Job Specification...
- Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
- Accurately record notes resulting from outbound calls to clients in the Listener system;
- Ensure that the minimum number of prescribed collection calls are achieved daily;
- Capture debit order resubmissions in the Listener system;
- Verify client information in the Listener system when making contact with clients;
- Convert clients from printed communication to electronic communication;
- Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
- Follow up on client payment commitments;
- Issue letters of demand & suspension to clients in accordance with the collection policy;
- Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
- Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
- Understand & communicate company policies, collection policies & service specific information to clients;
- Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
- Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
- Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
- Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
- Communicate the outcome of the resolved query to customers (both internally & externally);
- Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
- Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
- Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
- Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
- Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
- Participate in various ad-hoc projects within the Credit Control Department;
- Ensure a high standard of housekeeping at all times.
Skills and behavioural competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate – intermediate Excel skills requirement
- Accuracy & attention to detail essential
- Excellent reconciliation skills
- Attention to detail
- Interpersonal skills
- Consistency
- Resilient
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Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s license and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
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Main purpose of job:
- Sell new and upgrade alarm systems, additions, CCTV systems, Electric Fences and link ups to new and existing clients
Qualification & experience:
- Previous sales experience, with proof of sales track record
- Knowledge of DSC, CADDX, IDS alarm systems, advantageous
- Matric
Job requirements & other attributes:
- Computer Literate (MS Office, Email and Internet)
- Excellent communication, presentation and negotiation skills
- Presentable and of sober habits
- Own reliable vehicle
- Valid driver’s license
Duties:
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Generate and close self-sourced leads
- Forge relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve target for revenue sales
- Achieve target for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Drive for results
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MAIN PURPOSE OF JOB:
- To assist the Installations Technician with installing of cabling of an alarm system, drilling, and be able to connect detectors and the panel. Be able to power up and walk-test the system. A Technical Assistant at this level is suitably qualified and experienced (to the Company’s standards) to install the cabling of an alarm system as well as Intercom, CCTV & Access Control systems, do drilling on his own, connect detectors and the alarm control panel and also to power-up and walk-test the alarm system without the help of a technician present.
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- PSIRA registered (Grade C) advantageous.
- Proven ability to work under pressure and show attention to detail.
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 or equivalent qualification
- Minimum 1 years’ experience as a Wireman
- Practical electrical/electronic knowledge advantageous
DUTIES
- Assist technician with installations of alarm and security equipment.
- Assist technician by removing old equipment from clients' premises.
- Assist by running new cables, applying glue, drill holes, mounting detectors, panels, contacts, lights, etc.
- Inform technician of any shortfalls or limitations of the equipment and tools
- Inform technician of cabling required for an installation.
- Assist technician with user functions and be able to do a handover.
- Clean vehicles and premises after an installation
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Key areas of responsibility will include:
- Mechanical repairs to petrol and diesel vehicles.
- Attending to breakdowns at all hours.
- Must have own tools to work with.
- Must have own reliable transport.
- Must have good knowledge of fleet management.
- That all vehicles are inspected on a weekly basis and all supporting documents are filed accordingly.
- Be prepared to work long hours and attend to break downs after hours.
Qualifications, experience and other competencies:
- Grade 12 qualified
- Qualified i.e. Trade test passed for petrol and diesel mechanics (Will be advantageous)
- Valid driver's license
- Minimum 2 - 5 years' experience
Core Competencies:
- Experience in mechanical repairs - for both Diesel and Petrol.
- Good communication skills
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Position Summary:
- We are seeking a dedicated and organized individual to join our team as an Office Administrator. The Office Administrator will be responsible for ensuring the smooth and efficient running of the office, providing administrative support to various departments, and maintaining office supplies and equipment.
Key Responsibilities:
- Greet visitors and answer incoming calls
- Manage office correspondence, including emails and letters
- Schedule appointments and meetings
- Maintain office filing systems and databases
- Process and track office expenses
- Order and maintain office supplies
- Coordinate office maintenance and repairs
- Assist with general administrative tasks as needed
Qualifications:
- High school diploma or equivalent
- Previous experience in an office administration role preferred
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Proficiency in Microsoft Office Suite
- Detail-oriented and able to work independently
- Reliable and punctual
Working Conditions:
- Full-time position (40 hours per week)
- Typical office hours are Monday to Friday, 9am-5pm
- Occasional overtime may be required
- Office is located in a professional business environment
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Responsibilities:
- Supervise a team of collections agents, providing guidance and support to ensure team performance goals are met
- Develop and implement effective collection strategies to reduce delinquency rates and increase recovery rates
- Monitor team performance, providing feedback and coaching to individual agents as needed
- Analyze collection data and trends to identify areas for improvement and implement corrective actions
- Work closely with internal departments, such as customer service and legal, to resolve customer issues and disputes
- Prepare and present reports on collection performance, including trends, forecasts, and recommendations for improvement
- Maintain compliance with all relevant regulations and company policies
Qualifications:
- Bachelor's degree in business, finance, or a related field
- 3+ years of collections experience, including at least 1 year in a supervisory role
- Strong knowledge of collection practices, regulations, and procedures
- Excellent communication and negotiation skills
- Proven ability to motivate and lead a team to achieve results
- Proficiency in Microsoft Office and collections software
- Strong analytical and problem-solving skills
- Customer-focused attitude with a commitment to providing high-quality service
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Responsibilities:
- Supervise a team of collections agents, providing guidance and support to ensure team performance goals are met
- Develop and implement effective collection strategies to reduce delinquency rates and increase recovery rates
- Monitor team performance, providing feedback and coaching to individual agents as needed
- Analyze collection data and trends to identify areas for improvement and implement corrective actions
- Work closely with internal departments, such as customer service and legal, to resolve customer issues and disputes
- Prepare and present reports on collection performance, including trends, forecasts, and recommendations for improvement
- Maintain compliance with all relevant regulations and company policies
Qualifications:
- Bachelor's degree in business, finance, or a related field
- 3+ years of collections experience, including at least 1 year in a supervisory role
- Strong knowledge of collection practices, regulations, and procedures
- Excellent communication and negotiation skills
- Proven ability to motivate and lead a team to achieve results
- Proficiency in Microsoft Office and collections software
- Strong analytical and problem-solving skills
- Customer-focused attitude with a commitment to providing high-quality service
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Responsibilities:
- Contact clients to follow up on outstanding payments and arrange payment plans
- Review and analyze account balances to identify delinquent accounts
- Negotiate payment terms to ensure timely collection of debts
- Maintain accurate and up-to-date records of all collection activities
- Communicate with internal and external stakeholders to resolve payment issues
- Prepare and send collection letters and notices as needed
- Monitor and track payment statuses and update collection database accordingly
- Provide regular reports and updates to management on collection activities and progress
Qualifications:
- High school diploma or equivalent
- Previous experience in collections or accounts receivable preferred
- Strong communication and negotiation skills
- Ability to work independently and meet deadlines
- Detail-oriented with excellent organizational skills
- Proficient in Microsoft Office Suite and collection software
- Knowledge of collection laws and regulations is a plus
- Ability to maintain confidentiality and professionalism at all times
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Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification (advantageous)
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- At least 2 years’ experience in security industry or similar role (Advantages at FSG)
- Experience in Custodian work (loading of ATM’s) is an advantage
- Computer literate
- Valid Driver’s license is an advantage
- Able to work under pressure
- Physically fit
Job Specification:
- Loading of all ATMS on a daily basis
- Securing and accounting for all cash transactions on a daily basis
- Attend to all technical; faults on the ATM
- Balancing and accurate cash transaction handling
- Ensure all clients assets are secured at all times
- Ensure all key procedures are followed at all times
- Complaint in trans track scanning operations
- Client interactions and assistance
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Possess numeric skills
- Must be assertive
- Must be self- motivated
- Customer service and relations
- Quality assurance
- Willing to work overtime
- Willing to travel
- Alertness
- Self-development
- Communication skills
- Customer focus
- Team work
- Able to follow instructions accurately
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Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry/ 2-3 years’ experience as a Site Manager.
- People management experience.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Valid driver’s license Code 8.
- Firearm Competency – Handgun.
- Fluent in Afrikaans and English.
- Computer literacy on Microsoft Programs.
- Must reside in Bloemfontein surrounding area.
Key Performance Areas: (not totally inclusive)
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client regarding security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Dealing with all required administration matters.
- Liaising daily with Site management on various operational issues.
Other personality attributes:
- Ability to meet strict deadlines.
- Friendly and polite.
- High methodical working methods are required.
- Attention to details.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
Core Competencies:
- Strong planning skills
- Leadership skills
- Organisational skills
- Good interpersonal skills
- Communication skills
- Client liaison skills
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Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A/B registered.
- Valid Driver’s License with own reliable transport is required.
- At least 8-10 years’ experience in the Security & Protection Services Industry especially within the Mining Security Sector.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Health and Safety experience - within the Mining Industry.
- Knowledge of ISO 9001:2008 Quality Management and its requirements.
- Great knowledge and experience in Organisational and Environmental Health and Safety, equivalent courses completed (SAMTRAC & Risk management, Environmental Health & Safety Management, etc.) will be an added advantage.
- Risk Audits/Risk Assessments, Implementation of client SOP’s.
- Great understanding of Security Management statutory requirements and dynamics.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- Sound planning, administration, interpersonal communication, and client liaison skills are required.
- Developing of policies/procedures and SOP’s.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- No criminal record or any pending cases.
- Medically Fit.
- Own Reliable transport.
- Willing to travel when required.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client(s) with regards to security services rendered.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client (s).
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client(s).
- Constantly evaluating the service levels provided and making recommendations to the Client(s) regarding the improvement of security services – Risk Assessments.
- General management and supervision of security staff to ensure that the required performance levels are always met.
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions – where applicable.
- Ensuring the timeous submission of reports to both client(s) and Head Office as required.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
Core Competencies:
- Analytical, Critical Thinking & Planning skills.
- Leadership & Self Development.
- Goal Setting & Organisational skills.
- Driving & Managing change.
- Driven for results.
- Interpersonal skills.
- Communication direction & skills.
- Development of others.
- Teamwork.
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Main purpose of the position:
- To do integrity voice stress and polygraph tests as requested and instructed by management.
Key Performance Areas:
- To conduct periodic and incident related voice stress and polygraph tests as determined by Operational needs and Client Service Level agreements.
- Assessments of tests and findings.
- Ensuring timeous availability of results to the relevant managers.
- Daily liaison with Operations Management, Senior Management, Directors as necessary.
- To maintain a high level on integrity and honesty in the findings of tests conducted.
- Confidentiality of information and test results.
- Weekly, monthly feedback on productivity, number of tests done etc.
- Ensuring constant availability in case of emergencies.
- To ensure that all tests are done as per accepted practice
- To treat all staff to be tested in a humane manner and respectfully.
- Schedule all contractual weekly monthly, quarterly etc. tests as dictated by Operations Management and in line with contracts with clients and recruitment division.
- Give feedback timeously on all tests done.
- Do emergency tests on incidents and use voice stress /polygraph as a tool in specific investigations.
Minimum Requirements:
- Grade 12 or equivalent
- Computer literacy & Microsoft office & voice stress software.
- 2 to 3 years voice stress and polygraph experience
- Own reliable transport.
- Must be trained in both Voice stress and Polygraph-AVSAPRO
Core competencies required:
- Team work
- Communications skills
- Customer focus
- Self-development
- Integrity
- Trustworthy
Skills:
- Computer literacy
- Admin skills
- Leadership skills
- Conflict handling skills
- Good interpersonal skills
- Work at a pace when required
Knowledge:
- Vast knowledge of voice stress & polygraph testing
- Preferable knowledge of security industry
Method of Application
Use the link(s) below to apply on company website.
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