Commercial ERB Technical Co-Ordinator - Midrand at Fidelity Services Group

Overall purpose of the job:

Holistically support to Commercial Teams in all aspects of the Business

Duties & Responsibilities:

• Book Technicians on Pulse.
• Administration of stock and Vehicle inspections
• Liaising daily with various departments to attain the necessary status on client’s requests.
• Communication and feedback to clients on an ongoing basis regarding all requests and/or orders
• Ensuring that correct stock/equipment on job and allocated
• Provide daily, weekly, and monthly reports as required.
• Request open order reports from specific customers.
• Quote for new equipment based on Technicians Job card.
• Oversee jobs from different divisions where needed.
• Customer open order reports are kept current on Pulse.
• Liaise with Regions to assist with OverActives. (Nationally)
• Proactive identification of simplification/automation opportunities
• Participate in various ad-hoc projects where necessary.
• Create and maintain Pulse jobs.
• Co-Ordinate Technicians from Pulse
• Assist in day-to-day Admin duties.
• Manage open orders report on Pulse.
• Participate in various ad-hoc projects where necessary.
• Analysing of overactive reports on LSNR and ExecuGuard.

Minimum qualifications and experience:

• Matric
• A minimum of 2 years technical Experience in Alarm, CCTV, Electric Fence
• Good understanding of OverActives and the causes
• Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
• Analytical background

Skills and Attributes:

• Customer focus
• Teamwork
• Quick thinker
• Problem solver
• Positive attitude
• Drive for results
• Action orientated
• Organising
• Planning
• Time Management
• Excellent communication skills (verbal and written)