Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Purpose of the position:
The overall purpose of this position is to ensure accuracy and accountability of all revenue figures for the operational branches.
Minimum Requirements:
- Minimum Matric Certificate
- Minimum 3 years of billing experience essential
- Good knowledge of SAP would be advantage
- Good knowledge of full function creditors, debtors and reconciliation would be beneficial
- Proficiency in MS Word / Excel / PowerPoint is essential
- Fluent in English and Afrikaans
- Must have a structured nature
- Previous experience in the security environment would be an advantage
Skills & Attributes:
- Ability to meet strict deadlines.
- Numerical accuracy.
- Excellent verbal and written communication skills
- Attention to detail.
- Strong interpersonal and communication skills with diplomacy, tact, and ability to interact effectively.
- To work independently, proactively and use initiative
- Ability to liaise professionally with personnel at all levels.
- Ability to cope with large volume of data and work
- Solid attention to detail to ensure accuracy of information
- Flexible to work overtime
- Own transport essential
Job Function:
- Receiving instructions via sales orders, memo’s, and e-mails, to load and raise revenue timeously for all new and existing contracts.
- Doing all amendments, increases and termination on all contracts.
- Generating, printing, and distributing posting sheets for the branches.
- Ensuring that monthly invoicing and credits are all loaded accurately and on time.
- Action and resolving all queries that are returned on completed posting sheets, for the Payroll Department.
- Weekly and month end reports.
- Constant communication with branches to address any other queries or billing related problems that the branches may need assistance with.
- Assisting Revenue Supervisor as and when required
- Ability to work without supervision, under pressure and meet strict deadlines is essential.
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Job Description
The aim of a Site Manager is to ensure that the Site is managed in an efficient and professional way. The Site Manager will be reporting to the Operations Manager.
Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.
QUALIFICATION & EXPERIENCE:
- Minimum Grade 12 / Standard 10 or equivalent.
- Previous Supervisor/Junior management experience.
- PSIRA registered (Grade A )
- Staff management is required
- No criminal record or any pending cases
- Working Knowledge of the Firearm Act and Firearm competency.
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint) will be an advantage
- Valid driver’s license (Code 08/EB)
- Sound knowledge of FADT disciplinary procedures
- Clean Disciplinary record
KEY PERFORMANCE AREAS
- Client liaison.
- Staff turnover.
- Administration experience.
- General (have expert knowledge about all facets pertaining to your position).
- Standard operating procedures.
- People management (general management and supervision of security staff to ensure that required performance is met at all times)
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Job Overview:
The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Responsibilities:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
Behavioural Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade B (Company Requirement)
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Overall purpose of the job:
Holistically support to Commercial Teams in all aspects of the Business
Duties & Responsibilities:
- Book Technicians on Pulse.
- Administration of stock and Vehicle inspections
- Liaising daily with various departments to attain the necessary status on client’s requests.
- Communication and feedback to clients on an ongoing basis regarding all requests and/or orders
- Ensuring that correct stock/equipment on job and allocated
- Provide daily, weekly, and monthly reports as required.
- Request open order reports from specific customers.
- Quote for new equipment based on Technicians Job card.
- Oversee jobs from different divisions where needed.
- Customer open order reports are kept current on Pulse.
- Liaise with Regions to assist with OverActives. (Nationally)
- Proactive identification of simplification/automation opportunities
- Participate in various ad-hoc projects where necessary.
- Create and maintain Pulse jobs.
- Co-Ordinate Technicians from Pulse
- Assist in day-to-day Admin duties.
- Manage open orders report on Pulse.
- Participate in various ad-hoc projects where necessary.
- Analysing of overactive reports on LSNR and ExecuGuard.
Minimum qualifications and experience:
- Matric
- A minimum of 2 years technical Experience in Alarm, CCTV, Electric Fence
- Good understanding of OverActives and the causes
- Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
- Analytical background
Skills and Attributes:
- Customer focus
- Teamwork
- Quick thinker
- Problem solver
- Positive attitude
- Drive for results
- Action orientated
- Organising
- Planning
- Time Management
- Excellent communication skills (verbal and written)
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MAIN PURPOSE OF JOB:
Identifying and securing new business, within the security/housing estates and small commercial market. Performing risk assessments to establish customers’ needs and create a logical link between the client’s risks and the available solutions the group can offer to mitigate those. Cost, compile and present proposals to potential clients.
Liaise with Localised Security Schemes, housing estates and new complexes (domestic and commercial) on providing comprehensive security solutions, i.e.
- Guarding
- Electronic security systems alarm installation
- Monitoring
- armed response
- bicycle patrols
- CCTV
- access control
- Electric fencing
QUALIFICATION & EXPERIENCE:
- Matric (Grade 12) is a minimum requirement with preference for tertiary qualification
- Marketing diploma or Degree - Advantageous
- Knowledge of the guarding industry and electronic security systems
- Drivers Licence - Compulsory
- Own reliable vehicle - Compulsory
- Valid PSIRA - Grade C - Compulsory
- Previous alarm and/or security guarding sales experience with a good track record
- Knowledge of risk assessment fundamentals
- 4+ years’ experience in sales preferred with customer solution sales experience ideal
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, Email and Internet)
- Sales Minded
- Knowledge of the security industry
- Able to work flexible hours
- Presentable and of sober habits
- Excellent communication, presentation and negotiation skills
- Attention to detail – Risk assessments
- Good networking skills
INCUMBENT:
INTERNAL CLIENTS:
- Head of Sales Dept.
- Special Projects Manager
- Regional Managers
- Regional Sales Managers
- Guarding Regional Manager
- Guarding Operations department
- Group Managers
- Group Executives
EXTERNAL CLIENTS:
- Suppliers
- Customers
- Business Network
KEY PERFORMANCE AREAS:
DUTIES:
- Sell bespoke security solutions to both residential and small commercial clients
- Drive technical revenue through solutions
- Identify potential new business via leads, planned prospecting, networking and cold calling.
- Build and maintain relationships with developers of new housing/security estates and commercial complexes and sell our comprehensive range of products.
- Attend LSS/ HOA/ Estate operational meetings.
- Build relationships with security-related contractors (e.g. fencing, access control)
- Obtain endorsements from Homeowner Associations for ADT services.
- Perform site surveys to assess needs, quote preparation and presentation. After-sales site visits.
- Assess changing customers’ needs/security trends through discussions with customers/developers and project managers.
- Attend meetings with Head of Sales Dept to report back on leads/self-generated leads/new business opportunities and track of growth as per business plan.
- Attend sponsored events, networking and community events to promote company image and public relations.
- Provide feedback on competitors, customer needs and security trends and advise accordingly to the Head of Sales Dept.
- Growth of new business within the security/housing estate market
- Maintain pipeline reports
- Liaise with the groups legal department to produce site specific SLA’s
- Keep record of all site documentation
- Drive App Adoption as an product in the scoped solutions
- Other duties could be assigned as required by the business
- Integrate risk assessment findings into presentations to create a logical path to the suggested solution
- Keep up to date with the latest crime trends
- Research area crime patterns
- Keep up to date with changes in technology and advice clients accordingly
- Liaise with operational teams to produce basic site risk assessment / benchmarking documentation / Site Operating Procedures for sites based on the solutions
- Perform site visits with the client to establish risk profiles
- Produce both basic and comprehensive risk assessment reports for new and existing customers
- Yearly risk assessments for customers earmarked by internal clients and suggest new solutions, SOP’s or recommendations to the group to improve services
- Advise and assist operations managers with site-specific SOP’s and training requirements for specific sites
PERFORMANCE STANDARDS:
- Experience as a Sales Representative in the security industry
- Drive and Enthusiasm
- Persuasive Communicator
- Good Planning and organisational skills.
- Effective presentation skills.
- Resilience and flexibility.
- Analytical skills.
- Focused on superior customer service and delivery.
- Business results focused
- Security Market focus
- Relationship Management
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Overall purpose of the job:
Ensure effective completion of all of all administrative duties pertaining in the area.
Minimum qualifications and experience:
- Grade 12 or equivalent
- Excellent Verbal and written communication
- Minimum 2 years experience in admin
- Computer literate - MS Office
- Experience with Listener advantageous
Main duties and Responsibilities:
- Incumbent has to collect quotes for allocated areas
- Check that quotes are on Listener
- Assign quotes to a technician
- Prioritize call to optimize travelling times for technicians
- Schedule jobs efficiently according to capacity and geographic location ( Servicing and Installations)
- Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
- Assist sales in booking Technicians
- Voiding of aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and Insurance reports
- Scheduling installations
- Ensure that all documents are received from OTC are handed to FLM for allocation to technicians
- Follow up on Top 20, Low Bat and active list
- Resolve all queries related to scheduling immediately and escalate complications
- Assist Technicians, loading of Radios
- EHS assistance
- Technical assistance to clients
- Follow up on all jobs
- Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member
- Order, issue and control stock / stock warehouse responsibilities - assist with stock take
- Assist with technical invoicing
- Distribution of service and install stock to techs
- Any Adhoc task requested by Management
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MAIN PURPOSE OF JOB:
As an operations administrator you are responsible for the overall management of the administrative function for the operations department in an efficient and professional way.
QUALIFICATION & EXPERIENCE:
- Matric (Grade 12)
- Excellent Communication Skills (English and Afrikaans)
- Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook)
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience advantageous
- Easy roster experience would be advantageous
KEY PERFORMANCE AREAS
General meeting administration
- Coordinate meetings as required
- Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.
Admin
- Maintain the Regional Manager’s diary
- Maintain the Regional Manager’s filing system
- Coordinate and book all operational travel & accommodation
- Management of orders & CAPEX’s for the operations department
- Compiling of operational reports: Weekly & Monthly
- Management of Push to Talk device (PTT’s) -includes ordering, blacklisting, sim swops, repairs, etc
- Assisting with Tablet queries
- Crime stats
- Maintain AR headcount – includes promotions, termination, staff requisitions, etc
- Draft communication iro company initiated client cancellations for branches
- Assist with management of excess leave
- Assisting with the management of excessive cell phone accounts
- Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
- Answer and screen all calls to the Regional Manager
- Delegate correspondence or telephone calls when appropriate
- Assist Area Managers/Training Instructors with ad hoc tasks as and when required
- Ensure the Regional Manager office has an adequate supply of stationery including branches
- Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines
- Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times
- EHS representative for AR department
Client Liaison
- Receive and investigate client complaints
- Ensure non-occurrence of same problems
- Give full feedback to clients where necessary
Staff levels
- Daily, weekly, monthly reports
- Time sheets
- Maintain staff levels and productivity
General
- Have expert knowledge about all facets pertaining to your position
- Attend all required meetings and training sessions
- Keep your workstation/office neat and tidy at all times
- Not abuse company telephone for private calls
PERFORMANCE STANDARDS
- Ensure regular meetings with minutes
- Ensure stats are up to date and available to required parties.
- Ensure all feedback given to all staff timeously
- Execution of all corrections
- Ensure compliance with disciplinary code
- Ensure timeous correspondence
- Ensure complete investigations are filed
- Ensure feedback to clients
- Ensure non-occurrence of internal problems
- Ensure all admin is up to date and according to standard
- Ensure that all staff are adequately trained for your area
- Ensure that all KPI’s are maintained
- Ensure turnover reasons are known and addressed
- Ensure disciplinary code is adhered to
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Job Overview:
The overall purpose of this position is to seek new business through networks, forge and sustain good relations with clients as well as maintain and grow own existing client base by offering a complete end to end integrated risk mitigation solution.
The incumbent’s role would be to design, cost, propose and present complex integrated security solutions to both existing and new clients which represents the full spectrum of not only the Commercial offering but also the Group’s offering.
Essential Duties & Responsibilities:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
Behavioural Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate
- Excellent telephone skills
- Adaptability
- Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade B (Company Requirement)
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MAIN PURPOSE OF JOB:
- Ensure every moving client of FADT is assisted according to the required process. Achieve the required appointment numbers for Reconnections and Relocations.
- Support business partners in improving their reconnection rate.
- Drive Reconnection and Relocation appointments to improve the business reconnection rate. Maintain a healthy customer base in line with Reconnection and Relocation targets. Ensure the moving process, sops and practices are followed and adhered to. Ensure all existing clients receive exceptional service at all times. Drive the team to achieve these results.
- Playing a vital role in assisting to improve Business Recon Rate and Attrition.
QUALIFICATION & EXPERIENCE:
- Grade 12
- Customer Service experience is essential.
- Understanding of Call Centre policies and practices.
- Sales experience.
- Proven experience in driving results and exceeding targets.
- Managing a team or Supervisory experience will be advantageous.
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Listener experience advantageous
RESPONSIBILITIES &DUTIES:
- Handling of inbound and outbound queries escalated to your level.
- Ensure correct and effective booking Relocation and Reconnection appointments.
- Ensure correct cancelling of moving profiles for your area.
- Ensure great customer service is delivered in your team at all times.
- Achieve ALL targets examples but not limited to QA, strike rates, GM and KPI’s.
- Assisting in the planning/implementation of new processes/projects/campaigns.
- Complete Adhoc paperwork/reporting/tasks as required.
- Work closely within a team to identify/solve queries and staff wellbeing.
- Ensure Team is logged in as per CCC workforce requirements
- Ensure SOP Compliance and Adherence
- Devise ways to optimize processes and keep agents motivated
- Keep management informed of issues and problems
- Prepare monthly / annual results and performance schedules
- Attend promotions/Training as required on an Adhoc basis off site.
- Ensure Reporting is completed accurately hourly/daily/weekly/monthly as required.
- Client billing to be captured correctly activated and maintained.
- Adhere to all other CCC policies and procedures
- Ensure Appointments adherence, sales rules and channel discipline is followed in line with company requirements.
- Manage the telephonic recon process
- Drive inter-departmental technical liaison regarding installation booking or link up booking, between your team and technical team.
- Attending meetings, training, conferences and workshops when required.
- Keep your workstation/office neat and tidy at all times.
- Not abuse company telephone for private calls.
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Overall purpose of the job:
The purpose of the Integrated Fire Systems Engineer (Specialist) is to source and generate business focusing mainly on Fire Detection and Gas Suppression solutions and the Service and Maintenance thereof. The incumbent’s solution selling to include, but not limited to, Fire Detection, Gas Suppression, Servicing & Maintenance and Remote Monitoring contracts
Duties & Responsibilities:
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within the Commercial, Mining and Industrial Sectors
- Achieve sales targets at approved margins
- Preparation of quotes and proposals
- Account Management
- Acquiring thorough in-depth trade and competitor knowledge
- Pipeline and Forecast management
- Technical liaison with regards to installation and communication with all concerned to ensure successful delivery of installation.
- Ability to read drawings, and apply compliant solutions
- Understand and manage own deliverables, scope and good time management
- Work effectively within a dynamic team environment
- This position requires flexibility with regards to travelling.
Minimum qualifications and experience:
- At least five (5) year’s Fire Industry related integrated system sales experience
- Working knowledge and application of SANS10139, SANS322, SANS246, SANS1475, SANS369-1, SANS369-2
- At least FDIA design qualified. Commissioning would be an advantage. SAQCC registered
- Sales experience in the security industry an advantage
- Knowledge of Fire Industry and related electronic equipment to include Fire Alarm Systems, Gas Suppression Systems, Portables and Servicing and Maintenance requirements
- Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
- Selling experience at management level with a proven track record
- Excellent report writing and communication skills, be collaborative, be creative, enthusiastic and engaging
- Computer Literate (MS Office)
- Reliable transport
- Valid driver’s licence
- Valid passport
- Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required
Skills and Attributes:
- Customer focused
- Confidence
- Excellent communication and presentation skills
- Drive for results / consistent deliverer
- Entrepreneurial
- Business acumen / strategic vision
- Agility
- Accountability
- Collaborative
- Resilience
- Work under pressure in a fast moving growth environment
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Main purpose of job:
Service and maintain alarm systems for domestic, commercial and industrial sectors.
Qualification & experience:
- Matric Or Equivalent
- Minimum 5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault finding experience
Job requirements & other attributes:
- Valid driver’s license essential
- Must be PSIRA registered (Grade E)
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Knowledge of CCTV, Intercom systems and access control
- Able to work standby as per duty sheet
Duties:
Technical:
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Complete small installations as and when required
Admin:
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
- Complete a stock control check
- Keep the company vehicle clean and tidy
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Main purpose of job:
- Source and sell armed monitoring and armed response agreements to potential new customers
- Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers
- Achieve and exceed monthly sales targets for new customers and hardware sales
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence - (Compulsory)
- Own reliable vehicle - (Compulsory)
- Valid PSIRA - Grade C (Advantageous)
- Field sales [i.e. residential visits at client premises , cold calling and door knocking] (Compulsory)
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
Competencies (Technical & Behavioural)
- Drive for results
- Action oriented
- Customer focus
- Perseverance
- Functional/Technical skills
- Problem solving
- Technical Learning
- Assertive
- Sense of urgency
- Adaptable
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Job Description
The overall purpose of this position is to facilitate, assess and present driver training interventions (classroom based, as well as in-car assessments) as per the training function, within area of responsibility. Compliance with best practices, quality assurance standards and Industry requirements as per impacting legislation.
The required work area will also include regional branch visits and the working of irregular hours (including nightshift & Weekends from time to time).
Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Key Performance Areas:
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
Other personality attributes:
- Problem Solving
- Good Relations
- Independent thinker
- Team orientated
- Attention to detail and accuracy
- Customer orientated
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Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate.
- Valid Driver's License.
- Outstanding customer service skills.
- Technical experience.
- Excellent technical, problem solving and analytical skills.
- Strong written and oral communication skills.
- Ability to work weekends and holidays.
- Grade C PSIRA Registered.
Key Performance Areas: (not totally inclusive)
- Provide service and customer support during field visits or dispatches
- Manage all on site installations, repairs, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solution
- Comprehend customer requirements and make appropriate recommendations/briefings
- Produce timely and detailed reports
- Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
- Operate vehicle in a safe manner
- Adhere to all company’s filed procedures and processes
- Maintain a professional appearance
- Build positive working relationships with customer
- Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
- Adhere to management instructions
Core Competencies
- Demonstrates integrity by modelling CashMaster’ s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client and responds positively to feedback
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
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Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate.
- Valid Driver's License.
- Outstanding customer service skills.
- Technical experience.
- Excellent technical, problem solving and analytical skills.
- Strong written and oral communication skills.
- Ability to work weekends and holidays.
- Grade C PSIRA Registered.
Key Performance Areas: (not totally inclusive)
- Provide service and customer support during field visits or dispatches
- Manage all on site installations, repairs, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solution
- Comprehend customer requirements and make appropriate recommendations/briefings
- Produce timely and detailed reports
- Recordkeeping: Document all actions and call details, job cards completed in detail, group SLA updates etc.
- Operate vehicle in a safe manner
- Adhere to all company’s filed procedures and processes
- Maintain a professional appearance
- Build positive working relationships with customer
- Adhere to SLA requirements/time frames and monthly preventative maintenance on devices
- Adhere to management instructions
Core Competencies
- Demonstrates integrity by modelling CashMaster’ s values and ethical standards
- Strong analytical skills
- Focuses on impact and result for the client and responds positively to feedback
- Leads teams effectively and shows conflict resolution skills
- Consistently approaches work with energy and a positive, constructive attitude
- Builds strong relationships with clients and external actors
- Remains calm, in control and good humoured even under pressure
- Demonstrates openness to change and ability to manage complexities
- Ability to advocate and provide policy advice
- Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
- Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
- Excellent communication and negotiation skills to persuade and influence others
- Ability to multi-task and prioritize work schedules
Skills
- Analytical
- Communication
- Critical thinking
- Diplomacy
- Leadership and team building
- Change management
- Project management
- Persuasion and influencing
- Judgement and decision making
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Requirement:
- PSIRA grade B/A renewed.
- Must reside in the Newcastle area.
- Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs.
- Have at least 2 years Control Room environment experience actively working as an Operator.
- Good administrative skills.
- Security Experience – Observe, act and report.
- Excellent Observation and reporting skills
- Excellent English written and verbal communication skills.
- Contactable references.
- No criminal record (This will be verified)
- Reliable and sober habits.
Main duties & Responsibilities:
- Establish and sustain effective risk management.
- Establishment and maintenance of an effective information network to investigate prioritised crime threats.
- Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.
Behavioural Competencies:
- Critical Thinking
- Self-discipline
- Active Listening
- Complex problem solving
- Social Perceptiveness
- Good communication, planning and organizing skills
- Ability to work independently and with own initiative
- Be able to work under pressure and meet deadlines
Method of Application
Use the link(s) below to apply on company website.
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