OPS Administrator - Bryanston (Temporary - 6 Months) - Sandton at Fidelity Services Group

MAIN PURPOSE OF JOB:

As an operations administrator you are responsible for the overall management of the administrative function for the operations department in an efficient and professional way.

QUALIFICATION & EXPERIENCE:

• Matric (Grade 12)
• Excellent Communication Skills (English and Afrikaans)
• Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook)

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Listener experience advantageous
• Easy roster experience would be advantageous

KEY PERFORMANCE AREAS

General meeting administration

• Coordinate meetings as required
• Taking Minute taking, agendas, typing and distribution of minutes/correspondence from the OPS department.

Admin

• Maintain the Regional Manager’s diary
• Maintain the Regional Manager’s filing system
• Coordinate and book all operational travel & accommodation
• Management of orders & CAPEX’s for the operations department
• Compiling of operational reports: Weekly & Monthly
• Management of Push to Talk device (PTT’s) -includes ordering, blacklisting, sim swops, repairs, etc
• Assisting with Tablet queries
• Crime stats
• Maintain AR headcount – includes promotions, termination, staff requisitions, etc
• Draft communication iro company initiated client cancellations for branches
• Assist with management of excess leave
• Assisting with the management of excessive cell phone accounts
• Screen all documentation / correspondence for the Regional Manager (except personal), prioritize it and obtain required information.
• Answer and screen all calls to the Regional Manager
• Delegate correspondence or telephone calls when appropriate
• Assist Area Managers/Training Instructors with ad hoc tasks as and when required
• Ensure the Regional Manager office has an adequate supply of stationery including branches
• Assist with any client complaints which reach the Regional Manager’s office, and ensure they are resolved within the prescribed timelines
• Ensure that the AR Department and Regional Manager office are cleaned and secured, at all times
• EHS representative for AR department

Client Liaison

• Receive and investigate client complaints
• Ensure non-occurrence of same problems
• Give full feedback to clients where necessary

Staff levels

• Daily, weekly, monthly reports
• Time sheets
• Maintain staff levels and productivity

General

• Have expert knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Keep your workstation/office neat and tidy at all times
• Not abuse company telephone for private calls

PERFORMANCE STANDARDS

• Ensure regular meetings with minutes
• Ensure stats are up to date and available to required parties.
• Ensure all feedback given to all staff timeously
• Execution of all corrections
• Ensure compliance with disciplinary code
• Ensure timeous correspondence
• Ensure complete investigations are filed
• Ensure feedback to clients
• Ensure non-occurrence of internal problems
• Ensure all admin is up to date and according to standard
• Ensure that all staff are adequately trained for your area
• Ensure that all KPI’s are maintained
• Ensure turnover reasons are known and addressed
• Ensure disciplinary code is adhered to