Compliance Manager at Sportingbet South Africa

Role Overview:

• We are seeking a highly motivated and results-oriented Compliance Specialist to join our team. The ideal candidate will be a proactive and strategic thinker with a deep understanding of our industry and its regulatory landscape. You will play a critical role in ensuring our operations adhere to all relevant regulations and legal requirements, customer complaints, regulatory proceedings and marketing compliance. You will be a key contributor to our culture of excellence and accountability.

Key Responsibilities:

Licensing:

• Oversee licensing conditions and codes of practice are adhered to for the licenses held by the company.
• Prepare and submit applications for new licenses in regulated jurisdictions, including gathering necessary documentation and ensuring compliance with regulatory requirements.
• Monitor compliance to maintain all existing licenses, ensuring all regulatory requirements are met.
• Engaging in communication with the relevant regulatory authorities as necessary to represent the company’s interests.
• Liaising and maintaining close working relationships with third-party companies involved in the operations of the business’s licenses.

AML:

• Review Client KYC documents and complete due diligence checks.
• Review unusual online client fluctuations based on pre-set parameters and conclude if there are material indicators of the presence of money laundering.
• Monitor Screening of Politically Exposed persons and Sanction Monitoring and escalate possible matches promptly.
• Drafting of Suspicious Activity Reports for submission to the FIC.
• Review enhanced due diligence requests for SOW etc.

Responsible Gaming:

• Monitor and identify customers that require interactions for safer gaming.
• Communicate safer gaming options to identified clients using provided channels of communication.
• Oversee self-exclusion reporting and management of RG processes followed by the customer service team.
• Adhere to the policy and procedures for complaints and dispute handling.
• Responsible Training for Customer Service team and identified key personnel.

Fraud and Risk:

• Respond to escalations of fraudulent activity, investigate and action requests from banks and payment service providers.
• Proactively investigate and identify fraudulent activity based on data gathered and trends identified.

Other Responsibilities:

• Recognize gaps in existing processes or arising from new regulations and ensure that the correct remedial action is put into place to close the gaps.
• Maintain accurate records of all interactions.
• Escalate all uncleared queries to seniors timeously.
• Remain completely independent and adhere to the confidentiality of the role.
• Ad hoc tasks and requests.

Qualifications:

• Diploma or Degree, majoring in Compliance, AML or Auditing advantageous.
• 3-5 years of experience in the gaming industry, specifically in compliance.
• Proficiency in dealing with third-party regulators and licensing bodies
• Strong understanding of AML/CFT regulatory frameworks.

Skills:

• Strong organizational, detailed and methodical approach to work.
• Ability to multitask efficiently and manage competing priorities.
• Proactive and motivated, with the ability to take initiative and solve problems.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Able to gather, collate and summarize information from various sources and databases.
• Effective written and verbal communication.
• Attention to detail, accuracy and number-orientated.
• Good knowledge of brand perception and customer experience.
• Able to work under pressure.
• Strong, assertive and well-organized person.
• Strong work ethic and sense of professionalism.