Concierge at Faircape Group

Job Description

• The Faircape Group operates six high-end retirement and lifestyle villages across the Western Cape, located in Noordhoek, Kirstenhof, Tokai, Somerset West, and Onrus.
• We are seeking a professional, well-presented and customer-focused Concierge to join our team at Tokai Estate.
• This role combines exceptional customer service with access control and security responsibilities to ensure residents, visitors, contractors and staff enjoy a safe, secure and welcoming environment.
• The successful candidate will be the first point of contact for many residents and visitors and will play an important role in maintaining the high standards of service and security expected within our retirement estate.
• We are looking for someone who is approachable, observant, calm under pressure and committed to providing excellent service while maintaining a secure environment.

Why Join Us?

At Faircape, we value our employees and are committed to providing a supportive, professional, and rewarding work environment.

We offer:

• Above-market-related salaries
• Quarterly performance bonuses
• Long service leave rewards
• Discounted Faircom fibre packages
• The opportunity to work in a modern, high-end retirement estate environment
• Stable employment within a well-established and growing organisation with nearly 40 years of operation

Duties Include, But Are Not Limited To:

• Greet and direct residents, visitors, contractors and guests entering and exiting the estate
• Provide visitors with information relating to Tokai Estate
• Serve as a primary point of contact for the property
• Assist residents and visitors in a professional, courteous and helpful manner
• Monitor access to the estate and buildings in accordance with company policies and procedures
• Maintain visitor and contractor logbooks and assist with fingerprint access processes
• Monitor alarms and surveillance cameras covering the premises 
• Watch for and report any irregularities timeously to the Manager
• Record incidents in writing and report them promptly
• Enforce security rules as outlined in the estate's security plan
• Conduct regular perimeter patrols
• Help protect the day-to-day operation of the estate by preventing security-related disruptions
• Respond appropriately to medical and other emergencies by contacting the relevant emergency services, including ambulance services, the fire department or law enforcement
• Provide general security support to residents, visitors and staff as required
• Undertake additional duties as required to support the smooth operation of the estate

Qualifications

• Grade 12 advantageous

Experience & Knowledge

• Minimum of 2 years' experience in access control, concierge, reception, hospitality, customer service, or general security roles
• Experience within a residential estate, retirement village, hospitality, or client-facing environment would be advantageous
• Basic email and computer literacy
• Basic understanding of Occupational Health and Safety requirements and risks to people and property

Skills & Attributes

• Strong customer service skills
• Good written and verbal communication skills
• Ability to communicate professionally with a wide variety of people
• Tactful, diplomatic and professional when dealing with sensitive situations
• Good interpersonal skills
• Observant and security-conscious
• Able to remain calm and take control during difficult or emergency situations
• Neat and professional personal presentation

Specific Requirements

• Clear health record
• Clear credit record
• No criminal record
• Written references