Concierge Specialists - Travel Industry at Safari365

About The Position

Our Concierge Specialists will take the lead in looking after our international clients once they have confirmed their safari holiday, right through to the trip itself and their return back home. 

As their main point of contact, you will ensure their trip is seamless. You will be on hand to upsell a variety of additional services, offer tailored advice, add special personalised touches as well as being ‘on call’ for round-the-clock support, to ensure they are wowed from start to finish.

Candidate Profile

As this important role requires constant interaction with high value international clients (including face to face), the successful candidate will need to demonstrate:

• A minimum of 3-5 years experience in a direct client or guest services role within the tourism industry
• Exceptional interpersonal skills, confidence, a commitment to service excellence and relationship building
• An innate understanding of what's exciting and appealing to our client demographic (particularly with regards to Cape Town, safari activities and how to help someone have the time of their lives when visiting)
• Flawless presentation and excellent communication skills in written and spoken English
• Flexibility, with a strong flair for problem solving under pressure
• Incredible organisation and attention to detail
• A willingness to learn, upsell and add constant value to our Concierge chain
• Knowledge of luxury safari products and destinations hugely advantageous 

You will be supported by: 

• A dynamic tourism business undergoing a complete rebranding transformation in early 2024, with innovative management, product, marketing and operations colleagues who will encourage you to directly shape the brand new Concierge Team
• A business with 15+ years of outstanding reputation, with an internal culture that is friendly, welcoming and unpretentious
• A world-class CRM technology platform
• Pro-active product, destination and systems training