Fresh Jobs at Safari365

Job Purpose:

Safari365, one of Cape Town’s most respected inbound online Tour Operators, is embarking on an exciting year of growth and change in 2024, and we’re on the lookout for both Intermediate and Senior Sales Consultants to join our friendly team for what is bound to be our best year yet.

If you can confidently sell iconic Southern & East Africa destinations to international clients, we want to hear from you.

** We are currently accepting expressions of interest, with a view to interviewing in January 2024 **

** Please only apply if you have 3-5 years previous intermediate or senior direct B2C tourism sales experience selling inbound to Southern and/or East Africa **

About The Position

Here are a few reasons why Safari365 is your best choice in 2024:

• A best of breed, newly launched quoting system for dramatically quicker and better conversions
• Be a part of a dynamic business undergoing a complete rebranding transformation in early 2024, including experienced Marketing and Product teams supporting you to make better sales
• Great earning potential and commissions up front (don't wait until travel date…)
• Concierge and Sales Support teams setup to remove administration from your desk
• Great colleagues, an excellent culture and progressive hybrid working environment

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About The Position

Our Concierge Specialists will take the lead in looking after our international clients once they have confirmed their safari holiday, right through to the trip itself and their return back home. 

As their main point of contact, you will ensure their trip is seamless. You will be on hand to upsell a variety of additional services, offer tailored advice, add special personalised touches as well as being ‘on call’ for round-the-clock support, to ensure they are wowed from start to finish.

Candidate Profile

As this important role requires constant interaction with high value international clients (including face to face), the successful candidate will need to demonstrate:

• A minimum of 3-5 years experience in a direct client or guest services role within the tourism industry
• Exceptional interpersonal skills, confidence, a commitment to service excellence and relationship building
• An innate understanding of what's exciting and appealing to our client demographic (particularly with regards to Cape Town, safari activities and how to help someone have the time of their lives when visiting)
• Flawless presentation and excellent communication skills in written and spoken English
• Flexibility, with a strong flair for problem solving under pressure
• Incredible organisation and attention to detail
• A willingness to learn, upsell and add constant value to our Concierge chain
• Knowledge of luxury safari products and destinations hugely advantageous 

You will be supported by: 

• A dynamic tourism business undergoing a complete rebranding transformation in early 2024, with innovative management, product, marketing and operations colleagues who will encourage you to directly shape the brand new Concierge Team
• A business with 15+ years of outstanding reputation, with an internal culture that is friendly, welcoming and unpretentious
• A world-class CRM technology platform
• Pro-active product, destination and systems training