Concierge - Tsebo Experience Centre at Tsebo Solution

Duties & Responsibilities    

• Assume overall responsibility for the efficient operation and seamless management of the primary meeting areas, including the Tsebo Experience Centre, ensuring a consistently high standard of functionality and presentation
• Coordinate and manage client events at the Tsebo Experience Centre, ensuring seamless execution and high-quality service
• Oversee the scheduling, setup, and maintenance of various meeting room areas
• Work closely with caterers to plan and execute catering needs for events
• Liaise with IT and marketing departments to ensure the Tsebo Experience Centre and meeting rooms are equipped with the latest marketing and sales materials
• Maintain the appearance and functionality of the Tsebo Experience Centre and meeting rooms, ensuring they are always presentable and well-equipped
• Provide exceptional customer service to clients and visitors
• Handle client inquiries and provide information about the services offered at the Tsebo Experience Centre and meeting rooms
• Manage inventory and supplies for the Tsebo Experience Centre and meeting rooms
• Perform other related duties as assigned

Skills and Competencies    

• Excellent communication and interpersonal skills
• Client-focused approach with a knack for problem-solving
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Professional demeanor and appearance
• Detail-oriented with a proactive attitude
• Strong organizational and time-management abilities
• Ability to work collaboratively with different divisions and departments across Tsebo
• Proficient in using technology and office software, especially the MS Office Suite
• Proven experience as a Concierge
• Proficiency in English; knowledge of additional languages is a plus
• Outstanding communication skill
• Excellent organizational and time-management skills
• Hospitality and customer centric focus. 

Qualifications    

• Grade 12 certificate is mandatory requirement
• Bachelor's Degree and or Diploma is an added advantage
• Proven experience in event management or a related field
• Computer literacy
• 2-3 years frontline hotel/customer service experience