Conference Event Manager at Lion Roars Hotels & Lodges

Key Duties and Responsibilities:

• Prepare quotes, follow-up calls, and conduct meetings with prospective clients interested in hosting events at our venue.
• Identify, solicit, and develop existing and new accounts to drive business growth.
• Serve as the primary point of contact between the company and clients, acting as a liaison and spokesperson on behalf of the hotel as well as the Lion Roars brand.
• Plan and conduct site inspections to showcase our venue's offerings to potential clients.
• Identify and profile new market opportunities to expand our client base.
• Set high performance standards and pursue aggressive goals and targets to drive success.
• Meet with clients to discuss all aspects of their event or group booking, ensuring operational teams are fully briefed on requirements and expectations.
• Draft comprehensive function sheets outlining every aspect of the booking and distribute them to the operational department in a timely manner.
• Conduct pre-con meetings with department heads before group arrivals to ensure all responsibilities are understood and agreed upon.
• Meet and greet clients for groups and events, providing exceptional customer service throughout their experience.
• Communicate any client concerns or feedback to relevant department heads to ensure prompt resolution.
• Ensure all accounts related to groups and events are finalised with no outstanding payments before departure.
• Be flexible and willing to work overtime when necessary to ensure the success of events.