LION ROARS HOTELS & LODGES is a family-owned hospitality company operating a portfolio of boutique accommodation, through the combined efforts of a carefully chosen team.
From the start, we set out to do something other than the every-room-looks-the-same major hotel chain. Not only in terms of how our lodges look, but also in terms of size, we have strive...
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Prepare quotes, follow-up calls, and conduct meetings with prospective clients interested in hosting events at our venue.
Identify, solicit, and develop existing and new accounts to drive business growth.
Serve as the primary point of contact between the company and clients, acting as a liaison and spokesperson on behalf of the hotel as well as the Lion Roars brand.
Plan and conduct site inspections to showcase our venue's offerings to potential clients.
Identify and profile new market opportunities to expand our client base.
Set high performance standards and pursue aggressive goals and targets to drive success.
Meet with clients to discuss all aspects of their event or group booking, ensuring operational teams are fully briefed on requirements and expectations.
Draft comprehensive function sheets outlining every aspect of the booking and distribute them to the operational department in a timely manner.
Conduct pre-con meetings with department heads before group arrivals to ensure all responsibilities are understood and agreed upon.
Meet and greet clients for groups and events, providing exceptional customer service throughout their experience.
Communicate any client concerns or feedback to relevant department heads to ensure prompt resolution.
Ensure all accounts related to groups and events are finalised with no outstanding payments before departure.
Be flexible and willing to work overtime when necessary to ensure the success of events.
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