Connectivity and Telematics Specialist at Volvo Group

The Main Purpose of the Job is to actively work with and manage all services related to Volvo Connect and Telematics.

Reporting: This role will report to the Portfolio and Contract Manager.

Job Objectives:

• Actively manage and maintain the Volvo Connect Portfolio.
• Quotations and activations of Volvo Connect services.
• Training to sales staff and customers on the usage of Volvo Connect.
• To build sustainable relationships through open and interactive communication with the sales team and customers.
• Invoicing and general administration of the Volvo connect Portfolio.
• Monthly reporting of the Volvo connect portfolio.
• Customer queries of all aspects within the Volvo Connect portfolio.
• Actively managing accounts receivables on the active portfolio.
• Support function to customers and being the intermediary when cases are escalated to Volvo Connect support in Sweden.
• Ensure compliancy for auditing purposes on the administration side of Volvo Connect.
• Ensure the data integrity is met to the highest standard for the entire Volvo Connect Portfolio.

Qualification  & Job Experience:

• Grade 12.
• Financial and administrational experience.
• 3 – 5 years’ experience in the commercial vehicle industry.
• Microsoft office (Intermediate to advanced will be advantageous).
• Volvo Connect or vehicle monitoring experience will be advantageous.

Key Competencies:

• Transport Industry Knowledge.
• Financial Experience (SAP knowledge advantageous).
• Computer literate - Microsoft Office - Essential (Word, PowerPoint, Outlook, etc.).
• Excel Advanced.
• Planning & Organizing.
• Meeting deadlines.
• Interpersonal skills.
• Communication Skills (Verbal and Written).
• Ability to Change/Adapt.
• Effective Time Management.