Consultant, Chargeback Issuing at Standard Chartered Bank

JOB DESCRIPTION

To provide specialised support to the Team Leader, Chargeback Issuing, by ensuring that all Chargeback related transactions, including cardholder and fraud chargebacks and queries received, are efficiently actioned by assessing that transactions to be charged back or disputed are valid, accompanied by supporting documentation, in line with the Banking Association and Payment rules, to minimise and reduce losses.

QUALIFICATIONS

• Minimum Qualification: Diploma
• Field of Study: Consumer Services

Experience Required

• Operational Risk Management 1-2 years
• Experience in assessing and evaluating transactions in line with fraudulent actions and processes in reporting risks and alleged fraudulent actions in accordance with Banking Association regulations and Risk Policies related to Chargeback transactions.

Compliance

Experience Required: 3-4 years

• .Experience in investigating fraud cases and actions, including comprehensive knowledge of transaction systems, processes and processes. Analyse situations and issues and draw logical conclusions and sound inferences.

Main Market Clients

Experience Required: 1-2 years

Working knowledge of the Banking products and customer relationship management processes and procedures within the Bank.

ADDITIONAL INFORMATION

Behavioral Competencies:

• Generating Ideas
• Providing Insights
• Examining Information
• Documenting Facts
• Making Decisions

Technical Competencies :

• Compliance
• Risk Awareness
• Risk Management
• Data Management (Administration)
• Written Communication
• Fraud Detection and Management
• Checking Details