Consultant: Global People Performance at MTN

Core purpose of the Job
Global People Performance is a sub-function within the Global Organization, Strategy and Performance function at MTN Group HR. The Consultant, Global People Performance is responsible for the design, development and implementation of the Global Performance Management methodology and framework in order to increase and recognise individual, team and enterprise productivity and effectiveness.

The Consultant, Global People Performance reports to the SM: Global People Performance. The position will interface with Business Talent Partners (OD & Performance), Business Teams, Regional Talent Partners, Global Learning Innovation and Global Rewards function

Key Performance Areas:
Strategy Development and Implementation

• Assist in the creation of the sub-divisional strategy in line with the overarching business goals
• Input into the effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps

Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide input to enterprise wide transformation initiatives when required
• Provide input to and ensure adequate risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource or reputational impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Functional Tactical

• Provide input into all projects initiated (internal or global)
• Provide input into establishing objectives, targets and budgets for the Global People Performance as applicable
• Identify and document key risks, issues and dependencies and set mitigation actions
• Ensure adherence to budgets
• Manage strategic/ service delivery partnerships
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with the functional strategy
• Provide input into the SLA approval and exception performance review

Reporting

• Report on a periodic basis to the SM: Global People Performance relating to progress made within the function and in accordance with the measurement metrics set by the organization
• Report on Exco KPI progress periodically and manage Exco evidence requirements and collection
• Report on an ad hoc basis on specific projects, as required

Budgets

• Report on a periodic basis to reporting manager relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Assist in periodic review of relevant functional reports from the Opco
• Assist in preparation of management information reporting

Operational Delivery

• Support Delivery Management

Requirements
Education:

• Minimum of 3 year tertiary degree / diploma (Commerce / Human Resources / Business Studies /Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of human capital productivity, performance management, etc. (advantageous)

Experience:

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on performance management / Business KPU formulation etc.
• Financial / Numeracy experience
• Experience in ERP (Oracle preferred)
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Functional Knowledge:

• Performance management ( Frameworks, policy & process)
• Telecom Business Operating Models
• Telecom KPI design and measurements
• KPI / KRA methodology
• Corporate performance management principles

Skills:

• Communication
• People management
• Decision making
• Digital mind-set
• Reporting
• Presentations
• Data interpretation
• Negotiation
• Numeracy
• Analytical
• Conflict Management
• Advance Power Point and Excel Skills

Behavioural Qualities:

• Accountable
• Adaptable
• Agile
• Communication
• Culturally aware
• Get it done
• Innovative
• Inquisitive