Consultant: Human Resources Business Partner (FTC) (10585) at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by implementing and coordinating the execution of the Human Resources tactical plan within the business unit, in order to continuously enhance service delivery.

Education and Experience

• Bachelor's Degree / Advanced Diploma (NQF 7) in Human Resources Management& Development /Industrial Psychology with 5 - 7 years’ experience as a Human Resource Business Partner, of which 2 - 3 years at technically skilled level.
• Experience from a Tax Environment, Debt Collection, Financial Services will be an added advantage

Minimum Qualification & Experience Required

• Senior Certificate (NQF 4) with 10 years' experience as a Human Resource Business Partner, of which 2 - 3 years at technically skilled level.
• Experience from a Tax Environment, Debt Collection, Financial Services will be an added advantage

Job Outputs:

Process

• Analyse Employee Engagement results, monitors the effect of business decisions on people and advise management on the addressing of employee concerns.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Analyse trends and provide inputs in partnership with the HR team to provide inputs to developing solutions, programs and policies.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Consider the interdependencies in design and implementation of policy, practice, process and delivery systems in relation to business unit goals.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Customise and apply change management methodology and organisational development strategies, influence and assist change initiatives in support of overall business strategy.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Participate and support effective programme and project management of HR integrated projects or interventions to ensure successful execution and delivery of divisional objectives.
• Drive people processes (performance, development and career) to ensure that employee's level of performance and capabilities meet current and future standards and business needs.
• Ensure correspondence and information received from external and internal sources is verified and receive the necessary attention.
• Ensure that HR services are provided as appropriate to client needs, identify new opportunities where HR can add value and maintain leading edge knowledge of HR issues.
• Execute specialist input through investigation and opportunities within the product process including risk concern.
• Implement initiatives relating to projects that will lead to improved key processes across own area of business accountability.
• Implement initiatives relating to projects that will lead to improved key processes across the business.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Manage specific projects as determined in the annual HR operational plan as well as participating in functional and cross-functional HR initiatives.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Provide authoritative, specialist expertise and advice to internal and external customers based on the broader People Strategy and the implementation thereof.
• Provide high quality workplace relations advice and services to Line and interpret HR policies and employment legislation.
• Provide project team support and coordinate, monitor and report on project activities according to project management principles and standards.
• Provide reports with recommendations applicable to area of specialisation.
• Support line management in forecasting and planning talent pipeline requirements in line with business strategy and workforce plans.
• Use practical and applied knowledge and judgement to arrive at decisions that will improve operational efficiencies.
• Provide business-focused and operational HR advice and services for delivery on the SARS Human Capital Development Strategy.
• Provide day-to-day performance management guidance to line management (coaching, counselling, career development, disciplinary actions) provoking positive changes in the management of people and performance improvement.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Maintain professional interaction and ensure ethical dealings with clients at all times by constantly building customer relationships.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Monitor service level agreements made with internal and external stakeholders that meet or exceed client expectations and recommend adjustments.

Behavioural competencies

• Accountability (V)
• Analytical Thinking
• Attention to Detail
• Commitment to continuous learning
• Conceptual Ability
• Customer Service
• Enterprise in Context
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Initiative
• Leading Change
• Organisational Awareness
• Problem Solving and Analysis
• Relationship Management & Networking
• Respect (V)
• Trust(V)

Technical competencies

• Business Knowledge
• Data Collection & Analysis
• Data Management
• Efficiency Improvement
• Functional Policies and Procedures
• Governance, Ethics & Values
• Human Resource Consulting
• Planning & Organising
• Reporting
• Service Delivery