The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
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Job Purpose
- To provide expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, by implementing and coordinating the execution of the Human Resources tactical plan within the business unit, in order to continuously enhance service delivery.
Education and Experience
- Bachelor's Degree / Advanced Diploma (NQF 7) in Human Resources Management& Development /Industrial Psychology with 5 - 7 years’ experience as a Human Resource Business Partner, of which 2 - 3 years at technically skilled level.
- Experience from a Tax Environment, Debt Collection, Financial Services will be an added advantage
Minimum Qualification & Experience Required
- Senior Certificate (NQF 4) with 10 years' experience as a Human Resource Business Partner, of which 2 - 3 years at technically skilled level.
- Experience from a Tax Environment, Debt Collection, Financial Services will be an added advantage
Job Outputs:
Process
- Analyse Employee Engagement results, monitors the effect of business decisions on people and advise management on the addressing of employee concerns.
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Analyse trends and provide inputs in partnership with the HR team to provide inputs to developing solutions, programs and policies.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Consider the interdependencies in design and implementation of policy, practice, process and delivery systems in relation to business unit goals.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Customise and apply change management methodology and organisational development strategies, influence and assist change initiatives in support of overall business strategy.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Participate and support effective programme and project management of HR integrated projects or interventions to ensure successful execution and delivery of divisional objectives.
- Drive people processes (performance, development and career) to ensure that employee's level of performance and capabilities meet current and future standards and business needs.
- Ensure correspondence and information received from external and internal sources is verified and receive the necessary attention.
- Ensure that HR services are provided as appropriate to client needs, identify new opportunities where HR can add value and maintain leading edge knowledge of HR issues.
- Execute specialist input through investigation and opportunities within the product process including risk concern.
- Implement initiatives relating to projects that will lead to improved key processes across own area of business accountability.
- Implement initiatives relating to projects that will lead to improved key processes across the business.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Manage specific projects as determined in the annual HR operational plan as well as participating in functional and cross-functional HR initiatives.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide authoritative, specialist expertise and advice to internal and external customers based on the broader People Strategy and the implementation thereof.
- Provide high quality workplace relations advice and services to Line and interpret HR policies and employment legislation.
- Provide project team support and coordinate, monitor and report on project activities according to project management principles and standards.
- Provide reports with recommendations applicable to area of specialisation.
- Support line management in forecasting and planning talent pipeline requirements in line with business strategy and workforce plans.
- Use practical and applied knowledge and judgement to arrive at decisions that will improve operational efficiencies.
- Provide business-focused and operational HR advice and services for delivery on the SARS Human Capital Development Strategy.
- Provide day-to-day performance management guidance to line management (coaching, counselling, career development, disciplinary actions) provoking positive changes in the management of people and performance improvement.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Maintain professional interaction and ensure ethical dealings with clients at all times by constantly building customer relationships.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Monitor service level agreements made with internal and external stakeholders that meet or exceed client expectations and recommend adjustments.
Behavioural competencies
- Accountability (V)
- Analytical Thinking
- Attention to Detail
- Commitment to continuous learning
- Conceptual Ability
- Customer Service
- Enterprise in Context
- Fairness and Transparency (V)
- Honesty and Integrity (V)
- Initiative
- Leading Change
- Organisational Awareness
- Problem Solving and Analysis
- Relationship Management & Networking
- Respect (V)
- Trust(V)
Technical competencies
- Business Knowledge
- Data Collection & Analysis
- Data Management
- Efficiency Improvement
- Functional Policies and Procedures
- Governance, Ethics & Values
- Human Resource Consulting
- Planning & Organising
- Reporting
- Service Delivery
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Job Purpose
- Implement and evaluate the Wellness Programme which is worksite based, assist in the identification and resolution of productivity problems associated with SARS employees.
Education and Experience
- Bachelor’s degree / Advanced Diploma in Social work / Honours in Psychology and 5-7 years’ experience in the EAP and Wellness environment, of which 2 - 3 years at technically skilled level.
Minimum Qualification & Experience Required
- Senior Certificate (NQF 4) with 10 years' experience in an EAP and Wellness environment, of which 2 - 3 years at a technically skilled level.
Job Outputs:
Process
- Ensure all prioritised programmes are resourced, delivered, risks and issues managed within set plans, budgets, timelines and programme governance.
- Influence industry and organisational trends and practices aligned to the organisational strategic objectives.
- Plan for and set clear priorities and measurable milestones that will deliver on the organisational strategic objectives.
- Provide support to employees and managers in the management of health and wellness issues.
- Produce and update the health risk matrix for usage in addressing health and wellness related policy matters in the organisation.
- Ensure integrated case management of internal clients.
- Execute specialist input through investigation and opportunities within the product process including risk concern.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
- Accountability (V)
- Analytical Thinking
- Attention to Detail
- Commitment to continuous learning
- Conceptual Ability
- Fairness and Transparency (V)
- Honesty and Integrity (V)
- Organisational Awareness
- Problem Solving and Analysis
- Relationship Management & Networking
- Respect (V)
- Trust(V)
Technical competencies
- Business Knowledge
- Data Collection & Analysis
- Data Management
- Efficiency Improvement
- Employee Relations, Health and Wellness
- Functional Policies and Procedures
- Human Resource Consulting
- Reporting
go to method of application »
Job Purpose
- Implement and evaluate the Wellness Programme which is work-site based, assist in the identification and resolution of productivity problems associated with SARS employees.
Education and Experience
- Bachelor’s degree / Advanced Diploma in Social work / Honours in Psychology/Human Resources Management & Development and 3-5 years’ experience in the EAP and Wellness environment and Human Resource Business Partnering of which 2 - 3 years at technically skilled level.
Minimum Qualification & Experience Required
- Senior Certificate (NQF 4) with 10 years' experience in an EAP and Wellness environment, and Human Resource Business Partnering of which 2 - 3 years at a technically skilled level.
Job Outputs:
Process
- Ensure all prioritised programmes are resourced, delivered, risks and issues managed within set plans, budgets, timelines and programme governance.
- Influence industry and organisational trends and practices aligned to the organisational strategic objectives.
- Plan for and set clear priorities and measurable milestones that will deliver on the organisational strategic objectives.
- Provide support to employees and managers in the management of health and wellness issues.
- Produce and update the health risk matrix for usage in addressing health and wellness related policy matters in the organisation.
- Ensure integrated case management of internal clients.
- Execute specialist input through investigation and opportunities within the product process including risk concern.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
- Accountability (V)
- Analytical Thinking
- Attention to Detail
- Commitment to continuous learning
- Conceptual Ability
- Fairness and Transparency (V)
- Honesty and Integrity (V)
- Organisational Awareness
- Problem Solving and Analysis
- Relationship Management & Networking
- Respect (V)
- Trust(V)
Technical competencies
- Business Knowledge
- Data Collection & Analysis
- Data Management
- Efficiency Improvement
- Employee Relations, Health and Wellness
- Functional Policies and Procedures
- Human Resource Consulting
- Reporting
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Job Purpose
- To establish internal customer relationships with internal stakeholders depending on the service, facilitate the value delivering planning process on an annual basis with business, and ensure delivery according the agreed plan.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor’s Degree / Advanced Diploma (NQF 7) and 5-7 years’ experience in a Governance, Risk and Compliance Supply Change Environment, of which 2-3 years at a technically skilled level.
ALTERNATIVE #
- Senior Certificate (NQF 4) and 10 years’ related experience in a Governance, Risk and Compliance Supply Chain Environment, of which 2 -3 years at a technically skilled level.
Minimum Functional Requirements
- 5 - 7 years’ experience in a Supply Chain environment, of which 2 - 3 years at a technically skilled level
Job Outputs:
Process
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Execute specialist input through investigation and opportunities within the product process including risk concern.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations and discrepancies.
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to detail
- Commitment to Continuous Learning
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business Knowledge
- Customer Relationship Management
- Data Collection and Analysis
- Efficiency improvement
- Expenditure Management
- Functional Policies and Procedures
- Procurement Knowledge
- Reporting
- Supply Chain Management
- Vendor Evaluation and Management
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Job Purpose
- Coordinate application schedules and track customer complaints to ensure timely resolution. Generate reports, schedule meetings, support changes and feedback, and manage outcomes of Advanced Pricing Agreement (APA) requests.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) with 2-3 years corporate tax experience, of which 1-2 years at knowledge worker level
ALTERNATE:
- Senior Certificate (NQF 4) AND 5 years related experience dealing with corporate taxpayer queries, of which 1-2 years at knowledge worker level
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Coordinate, direct and manage APA cases.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOP's in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Ensure that APA applications comply with the applicable legislation in terms of validity before handing cases over to the auditors.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Maintain the Customer Complaints system, control policy and procedures and to provide relevant reports to management.
- Maintain the Objection and Appeals Registers in line with the Standard Operating Procedure.
- Provide specialist input through the investigation of opportunities for operational and process, product and risk optimisation.
- Track and follow-up objections and ensure that they are presented to the Objections Committee within the required period.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Optimise team capabilities and efficiency by identifying training needs and providing technical guidance and training where required
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business Knowledge
- Data Collection & Analysis
- Efficiency Improvement
- Functional Policies & Procedures
- Records and Archive Management
- Reporting
- Tax Knowledge
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Job Purpose
- To develop and deploy sourcing commodity strategies to deliver value through strategic sourcing. To manage portfolio of commodities through cross functional sourcing teams for effective execution of portfolio based commodity strategies, as well as ensuring the overall sustainability of commodity based initiatives.
Education and Experience
Minimum Qualification & Experience Required
- A Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Commerce/Supply Chain/Business Management AND 5-7 years' experience in a Strategic Sourcing, Project Management and Tender Administration environment, of which 1 year at supervisory level.
ALTERNATIVE
- A Senior Certificate (NQF 4) AND 10 years related experience in Strategic Sourcing, Project Management and Tender Administration, of which 1 year at supervisory level.
Minimum Functional Requirements
- Functional experience in Strategic Sourcing, Project Management & Tender Administration.
Job Outputs:
Process
- Act as chairperson to the Bid Evaluation Committee (BEC).
- Actively support and develop accredited small BEE and SMMEs through providing guidance on tender process and available business opportunities.
- Benchmarking and Market analysis for new products.
- Collate and analyse data that measures the control of prices and costs, innovations and deliveries with suppliers and take actions to improve performance.
- Contribute to the management of the procurement function taking steps to mitigate challenges and difficulties to resolve conflict within SARS.
- Create plans with stakeholders to improve supply chain management.
- Create risk assessments, registers or other risk evaluation tools for projects and agree actions with suppliers and other stakeholders to allocate or share risks to avoid claims, variations or disruptions.
- Develop hierarchies of categories for both direct and indirect expenditure that can be subjected to category management and strategic procurement.
- Development and management of supplier relationships in conjunction with internal client (contracts).
- Devise and monitor key performance indicators for sustainability with suppliers and take appropriate actions to ensure delivery to agreed standards
- Ensure that the needs of SARS are met; take appropriate actions by co-ordinating the implementation of contract negotiation, communication with suppliers or modifying procedures to ensure customer satisfaction.
- Ensuring that the procurement function, however exercised within SARS, complies with all statutory requirements and the SARS Procurement Policy and Procedures.
- Evaluate and apply appropriate methodology to achieve improved category management, historical and forecasted data on categories of spend to help formulate a category plan and develop category management plan by analysing market factors.
- Investigate and make recommendations to management on the development of e-catalogue that can be applied to procurement and assess developments in system technology and make recommendations to colleagues and other stakeholders.
- Investigate the use of P2P systems used in procurement and make recommendations to senior management.
- Liaise with all GMs regarding ending contracts.
- Loading all awarded contracts on SAP.
- Manage for all procurement and tender activities with a value of R200,000 (RFP/RFT/RFI) or more or as may be determined by SARS from time to time.
- Provide advise to colleagues and other stakeholders on how to promote sustainable and responsible procurement in SARS.
- Research information on suppliers using appropriate sources of information to select appropriate suppliers and evaluate financial, commercial and technical capabilities of potential suppliers.
- Responsible for all price adjustments on all contracts.
- Responsible for tender management, by reviewing all tenders and recommending and adjudication in line with delegations of authority.
- Responsible, in consultation with Supplier Performance Specialists, for vendor performance management.
- Review contracts and recommend appropriate actions to be taken in the event of any default or breach of contract and evaluate and recommend appropriate actions to be taken to resolve variations, claims or compensation events.
- Work with stakeholders and communicate standards to eliminate bribery corruption and fraud in supply chain and take appropriate actions in the event of any alleged breach of standards
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
- Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
- Ensure procedures, policies and mandates are clearly understood and complied with.
- Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
- Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
- Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
- Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
- Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
- Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
- Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
- Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
Governance
- Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
- Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
- Understand and implement governance control processes and role segregation requirements in area of accountability.
People
- Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
- Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
- Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
- Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
Finance
- Draw up a budget aligned to operational delivery plans, monitor and report on variances.
- Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
- Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.
Client
- Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
- Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
Behavioural competencies
- Adaptability
- Fairness and Transparency
- Accountability
- Honesty and Integrity
- Conceptual Thinking
- Championing the Mandate
- Influencing Others
- Mobilising Teams
- Driving for Excellence
- Leveraging Diversity
- Accurate Understanding
- Developing Others
- Trust
- Respect
- Problem Solving and Analysis
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Tax Knowledge
- Effective Business Communication
- Managerial Budgeting
- Effective Business Communication
- Problem Analysis and Judgement
- Planning and Organising
- Decisiveness
- Business Acumen
- Expenditure Management
- SARS Systems Products
- Supply Chain Management
- Procurement Knowledge
- the maintenance, reconciliation
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Job Purpose
- The purpose of the Specialist: Data Analytics role is to analyse data and provide expert advice to achieve business objectives. This involves monitoring data integrity, identifying deficiencies, and recommending improvements. The role requires integrating business information, producing reports, and developing tactical solutions to enhance processes and systems. The specialist will also conduct research, benchmark best practices, and translate policies to ensure continuous improvement and effective decision-making.
Education and Experience
Minimum Qualification & Experience Required
- A relevant Bachelor's Degree or Advanced Diploma (NQF 7), preferably in Engineering, Statistics, Mathematics, Computer Science, or a related field AND 8–10 years of experience in a Data Analytics environment, of which 3–4 years at a junior specialist level, with demonstrable experience across multiple data roles (Data Analyst, Data Engineer, Data Developer), and specific exposure to graph analytics.
# Alternative Qualification
- Senior Certificate (NQF 4) with 15 years of relevant experience in a Data Analytics environment, including experience in graph analytics, of which 3–4 years at a junior specialist level, with demonstrable experience across multiple data roles (Data Analyst, Data Engineer, Data Developer), and specific exposure to graph analytics.
# Preferred Qualification
- A Bachelor's Degree in Industrial Engineering.
Minimum Functional Requirements
- Experience in Data Engineering / Business Data Intelligence
- Advanced (applied theory) technical expertise regarding data processes, data cleaning, analysis, reporting, data models, and database design and testing
- Knowledge of and experience with reporting packages (SQL or equivalent, etc.), databases (SQL, etc.), and programming (SQL, R, Python, etc.)
- Advanced (applied theory) knowledge of statistics and experience using statistical packages for analysing datasets (Excel, SPSS, SAS, R, etc.).
- Advanced (applied theory) Data warehouse knowledge
- Be advanced in the application of:
- Basic Data Migration
- Basic Data Visualization
- Business Intelligence Methodologies
- Database Knowledge
- Advanced (applied theory) programming skills, i.e., SQL and/or Python, R, etc.
- Microsoft skills (Advanced), i.e., Excel, Word, PowerPoint, etc.
Job Outputs:
Process
- Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices.
- Conduct assessments and use information to advise, make recommendations and facilitate improvement.
- Constantly monitor the integrity and quality of data and processes to identify deficiencies and facilitate improvement.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
- Note potential problems and obstacles, accumulate supporting data and initiate actions to prevent or overcome predicted problems as may be identified.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
- Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
- Research and support workable recommendations/solutions that meet business needs through information analysis.
- Review the effectiveness of related approaches and methodologies by conducting research and best practice benchmarking initiatives.
- Translate top-down policy, apply modification in relation to own practice area, and communicate impact to relevant stakeholders.
- Undertake information gathering, research and analyse data within broad guidelines to produce accurate plans and/or recommendations for business issues.
- Undertake information gathering and research and analyse data within broad guidelines to produce accurate plans and/or recommendations for business issues.
- Acquire data from primary or secondary data sources and maintain databases, applying the knowledge of data extraction, transformation, and business modeling.
- Perform complex/advanced business analysis using various techniques, e.g. statistical analysis, explanatory and predictive modeling, and data mining.
- Design, develop and test complexadvanced data analytics solutions like Reports, Dashboards, Analysis, Extracts, Models, etc.
- Identify, analyse and interpret trends and patterns in complex/advanced data sets, based on data findings.
- Ensure the availability of existing data analytics solutions (like reports, etc.) by maintaining them as well as improving them where shortcomings exist.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice, and practice thought leadership in the area of expertise.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Adaptability
- Analytical Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Conceptual Ability
- Expertise In Context
- Organisational Awareness
- Problem Solving and Analysis
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving & Analysis
- Respect
- Trust
Technical competencies
- Business Knowledge (Ability to understand a business problem and how to solve with data)
- Data Analytics
- Data Collection and Analysis (Data Collection and Analysis, Machine Learning, Predictive Modelling, Data Visualisation, and Big Data Technologies.)
- Data Governance
- Date Integrity
- Efficiency improvement
- Functional Policies and Procedures
- Information Management
- Knowledge Management
- Statistical and Mathematical Analysis
- System Thinking
- Reporting
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Job Purpose
- Review and analyse information provided by MNEs on GloBE Pillar Two to identify potential risks to ensure compliance to the relevant acts.
- Provide advice and support to develop operational implementation plans and /or associated service delivery processes.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) in Taxation, Accounting, Auditing or related field with 5-7 years' experience in Taxation/Accounting /Auditing/International Tax, of which 3 – 4 Years at a junior specialist level.
OR
- Senior Certificate (NQF4) with 15 years’ experience in Auditing/Accounting/ Taxation/ International Tax, of with 3 – Years is at a junior specialist level
Job Outputs:
Process
- Review the Globe Information Tax Return (“GIR”) for possible tax revenue leakages and tax avoidance opportunities to ensure compliance to the relevant acts.
- Review and analyse the GIR to ensure compliance and report on findings with recommendations.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Provide specialist input through the investigation of opportunities for operational and multiple process, product and risk optimisation.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided and escalate unresolved problems.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
- Identify opportunities to automate process and systems.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Develop & ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders
Behavioural competencies
- Accountability
- Analytic Thinking
- Attention to details
- Commitment to continuous learning
- Honesty and integrity
- Organisational Awareness
- Problem Solving
- Respect
- Stakeholder Engagement
- Trust
Technical competencies
- Business Acumen
- Business Knowledge
- Creativity and Innovative Thinking
- Data Collection and Analysis
- Efficiency Improvement
- Functional Policies and Procedures
- Legal Advisory and Interpretation
- Legal Compliance
- Legal Delivery
- Legal Knowledge and Knowledge Ethics
- Reporting
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Job Purpose
- To be responsible for managing multiple sites and staff, development and implementation of buildings and infrastructure maintenance plans and provision of services. To provide business support and logistic service to the SARS business units at a standard and performance that enables the SARS business operations.
Education and Experience
Minimum Qualification & Experience Required
- B. Degree/Adv Dip / BTech in Electrical/Mechanical Engineering AND 5-7 years' experience in Facilities Management or Built Environment, of which 2-3 is at the supervisory level. Facilities Management in a Data Centre environment will add as an advantage. Management qualification and experience will add as an advantage.
#Alternative
- Senior Certificate and 10 years of Facilities Management or Built Environment experience, of which 2-3 years is at a supervisory level. Facilities Management in a Data Centre environment will add as an advantage. Management qualification and experience will add as an advantage.
Job Outputs:
Process
- Apply sound knowledge of electrical and mechanical systems, and infrastructure, e.g. generators, UPSs, HVAC, chiller plants, fire detection, environmental monitoring systems, control and suppression systems, and lightning protection etc.
- Be observant and engage in possible violations of procedures and standards of conduct and escalate where necessary.
- Develop and manage building and infrastructure maintenance services and contracts and also manage life cycle maintenance programs.
- Develop, champion and implement a facility management program including preventative maintenance and life-cycle requirements.
- Ensure compliance with health and safety and environmental regulations and standards and industry codes including local by laws.
- Identify and direct facilities related problems to the Property Department for resolution and provide needed support to resolve.
- Identify and resolve queries and problems timeously, apply known solutions in line with guidelines provided and escalate unresolved problems.
- Involve and contribute to the management of operational costs.
- Manage and maintain control of projects undertaken within Corporate Real Estate in area of responsibility.
- Manage outsourced third-party facility management service providers brought in under contract (e.g.cleaning, pest control, landscaping, maintenance service providers, etc.)
- Manage the resolution of issues and disputes arising from daily operations as it relates to landlord obligations.
- Motivate and encourage staff to work efficiently and achieve a high standard of work as per set standards.
- Plan, coordinate and arrange all logistics and arrangements associated with assets between buildings and/or offices.
- Report maintenance matters, includes the building, premises and any equipment located on the property, to Maintenance Manager via the Regional FM Manager.
- Responsible for reviewing and monitoring that contracted work is completed on time and according to the contracted agreements.
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
- Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines and standards.
- Ensure procedures, policies and mandates are clearly understood and complied with.
- Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
- Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
- Implement change and provide guidelines to direct reports defining the impact of change, the change itself and new requirements as a result of the change.
- Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
- Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
- Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
- Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
- Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Develop and implement processes which build client service delivery excellence and encourage others to provide exceptional service.
Governance
- Ensure that completed work adheres to relevant policies, procedures, governance, and legislative requirements and report on deviations & discrepancies.
- Understand and implement governance control processes and role segregation requirements in the area of accountability.
- Implement risk management, governance, and compliance policies and processes to identify and manage risks and expose liabilities
- Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
- Manage the resolution of issues and disputes arising from daily operations as it relates to landlord obligations.
People
- Monitor and actively manage team performance to meet specified objectives against required targets, deadlines, and quality standards.
- Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
- Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget, and in partnership with specialised areas.
- Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
Finance
- Manage effective cost control of the core processes in line with targeted savings.
- Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage of financial resources & escalate associated risk.
- Draw up a budget aligned to operational delivery plans and monitor and report on variances.
- Implement, manage, and report on cost improvement objectives and communicate or escalate any shortfalls.
Client
- Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunities for feedback & exceptional service.
- Develop and implement processes that build client service delivery excellence and encourage others to provide exceptional service.
Behavioural competencies
- Developing Others
- Honesty and Integrity
- Trust
- Respect
- Honesty and Integrity
- Problem Solving and Analysis
- Adaptability
- Fairness and Transparency
- Accountability
- Conceptual Thinking
- Championing the Mandate
- Influencing Others
- Mobilising Teams
- Driving for Excellence
- Leveraging Diversity
- Accurate Understanding
- Resilience
- Customer Service
- Building Sustainability
Technical competencies
- Computer Literacy
- Managerial Budgeting
- Facilities Management
- Project Management
- Effective Business Communication
- Problem Analysis and Judgement
- Planning and Organising
- Decisiveness
- Business Acumen
- SARS Systems Products
- Logistic Management
- Query Resolution
Method of Application
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