Consultant - Human Resources at MTN

Responsibilities
Key Deliverables
The HR Consultant will be accountable to achieve the following objectives:
Governance
Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the business / function unit transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into business / functional unit projects initiated
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within business / function unit and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Organization Design

• Evaluate and generate business-specific insights to advise business / function unit on organization design solutions and practices that are result oriented
• Assist in localizing and implementing the functional organizational architecture operating model, strategy, objectives and budgets in conjunction with HR COE team
• Maintain and update the organization structure, headcount sizing, job profiling and transition plans in line with the operating model, strategy, objectives and budgets for business / functional unit
• Provide inputs for the development of business / functional unit Competency framework in conjunction with Organization Design team
• Analyse and prepare headcount and FTE sizing proposal for HR COE functions (aligned with the budgets)
• Develop job profiles relevant to the positions in the business / function unit, along with the business / functional leaders, in line with the OD and Rewards Policies. Ensure appropriate protocols and approvals are obtained prior to rollout.
• Ensure timely communication of new/revised job profiles to HR teams for operational implementation
• Responsible to ensure co-ordination of job/position evaluation for business / function units
• Periodically review, analyse and report on OD and People data for the HR COE’s to ensure compliance to the OD standards and policies.
• Prepare, present and report on key organization design metrics such as span of control, organization layers, headcount and critical position vacancies for the business / functional units in line with the practices defined by the HR COE Team

Workforce Planning and Analytics

• Assist in the development, monitoring and reporting of Functional HR budgets relating to headcount and cost for the Business Unit.
• Assist in the development and presentation of strategic and operational workforce plans for the Business Unit, in line with the methodology and framework defined by the Global Organization Strategy and Performance vertical
• Prepare key Business Unit workforce metrics (headcount, HR budget and cost, talent and organization metrics etc.) based on data/inputs received from the HR COE, to the respective Business Leaders on a timely and accurate basis.
• Analyse, prepare and circulate workforce related analytics and insights specific to business / functional units
• Provide inputs to optimize allocation of resources, ensuring that resources are sufficient, and that duplication of resources occurs is minimised
• Assist in preparing key highlights of business objectives/plans and workforce related plans to report on a timely basis to the HR COE teams.

Performance Management

• Assist with the appropriate research, inputs, insights and leading practices relating to business-specific people performance metrics and KPIs
• Ensure implementation and adherence to the performance management framework and methodology within the Business Units
• Educate and communicate with line managers in the business / functional units on the various performance management responsibilities, processes, policies, people management practices
• Execute the implementation of performance programs and initiatives for business / functional units
• Assist in the cascade and socialisation of approved functional KPIs and targets for business / functional units
• Monitor and report on process compliance of the business / functional units to key performance schedule of activities and timelines
• Assist in the effective execution of goal setting, moderation and calibration processes for the business / functional units
• Participate and ensure appropriate closure of action relating to ad-hoc performance interventions such as facilitating individual development plans, management of performance improvement candidates, resolution/escalation of performance related conflicts, technical systemic constraints etc. and so on.
• Proactively coordinate with the HR / Business Performance teams to obtain reports and undertake necessary actions based on the performance metrics results

Talent Management

• Proactively analyse and derive insights to assist the Senior Manager in developing top talent management, strategic hiring and retention strategies
• Assist in developing strategic talent sourcing strategies which align with the workforce needs of the business / functional units, in conjunction with the HR COE and wider HRBP network
• Support the implementation of buy, build and bind strategy for business / functional unit with the sourcing strategy
• Develop and manage a sound sourcing channel plan for various levels / skills of the functions, in line with the business / function unit workforce plan
• Support the Senior Manager in management of top/critical skills management strategies for the business / functional units
• Provide insights and feedback to HR functions and BU leaders to enable strategic interventions for retention, motivation, development and career management
• Prepare and present reports and key metrics and indicators for talent management within the business / functional units
• Participate in key talent sourcing processes and procedures including selection processes

Regional Support

• In addition, the Human Resources Consultant supporting the Regional Model is expected to:
• Lead a team of HR Partners where applicable
• Provide support to all business and functional units based in the Region
• Execute the key deliverables, governance, reporting, etc in the context of the Region
• Act as key HR generalist support role within Regions representing all HR verticals and COE functions in execution of the people agenda (Reward, Employee Experience, Employee Relations, Service Operations)
• Operate in a matrix organization that requires strong alignment and collaboration with HR Business Partner peers and COE functions on the people agenda
• Ensure alignment with the Senior HR Business Partner and implement the vertical business / function business agenda and people plan
• Support the Employee Relations portfolio within Regions and implement related ER/HR activities, policies and procedures
• Execute and plan HR administration duties in collaboration with Service Operations during the transition phase of the HR operating model
• Champion and own the leadership and career management agenda within the regions

Qualifications
Education

• Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioral Sciences/ Business Studies / Management and/or Equivalent)
• Relevant certification / accreditation / membership with professional bodies in the area of organization design, business performance & productivity etc. (advantageous)

Work Experience

• Minimum of 5 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management, talent management and workforce planning
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization