Consultant: New Business at PPS

Job Advert Summary    

• Join our team and play a key role in delivering a seamless onboarding experience! You’ll ensure new member applications are processed accurately and compliantly, apply underwriting rules, and manage Late Joiner Penalties.
• This fast-paced role involves maintaining workflows, updating SLAs, and handling enquiries with professionalism—while delivering top-tier service to members, brokers, and clients and staying aligned with industry regulations.

Minimum Requirements    
Education:

• Grade 12
• Tertiary Qualification and/or clinical background advantageous

Experience:

• 1+ years Medical Scheme Administration Experience (New Business and underwriting) desirable
• MIP System (1 year experience) advantageous

Duties and Responsibilities    

• Assess all information provided on member application forms, including declared medical conditions, related medication, and previous medical scheme certificates, to ensure completeness and accuracy.
• Apply the correct underwriting category based on the clinical information submitted, in line with scheme underwriting guidelines.
• Determine whether Late Joiner Penalties (LJP) are applicable and ensure that any penalties are accurately and consistently applied.
• Responsible for update and closing of new business workflows.
• Maintain and update group business register including allocation of incoming tasks.
• Maintain and update SLA on business register on a daily basis.
• Answering workflows, responding to all written correspondence and dealing with all enquiries timeously, efficiently and effectively through to resolution.
• Rendering professional and quality communication to Members, Brokers and our Clients.
• Maintain and ensure adherence to Service Levels Agreements.
• Keep abreast of legislative changes and trends, bringing them into the underwriting standards and procedures where appropriate.

Deadline:19th May,2026