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  • Posted: Jun 3, 2025
    Deadline: Not specified
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  • Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the prim...
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    Consultant, Risk Execution

    Job Description

    • To monitor and evaluate customer interactions through any channel or medium within the relevant Contact Centre for adherence to the Risk Execution frameworks. To gather all monitored information and compile into logical reports and provide analysed feedback to relevant stakeholders with the view to provide trends and insight on how to improve quality and proactively mitigate risks in their environment.

    Qualifications

    • Completed Matric 
    • RE (Regulatory Examination)
    • NQF 5 FAIS Qualification 

    Experience

    • 5 years’ experience in Personal Lines service or sales/retentions experience. Car & Home and Home Owners Insurance.  General Insurance knowledge (Short Term Insurance) 
    • 2 years’ experience in Quality Assurance
    • 2 years supervisory experience

    Additional Information

    Behavioral Competencies

    • Adopting Practical Approaches
    • Articulating Information
    • Checking Things
    • Convincing People
    • Developing Expertise

    Technical Competencies

    • Coaching and Mentoring
    • Compliance
    • Evaluating Risk Management Effectiveness
    • Fraud Detection and Management
    • Promote Good Governance, Risk & Control

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    Method of Application

    Interested and qualified? Go to Standard Bank Group on www.standardbank.com to apply

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