Consulting - Customer & Marketing - Digital Customer - Salesforce Solution Architect at Deloitte

Job Description
Main Purpose of Job

To support engagement teams in delivery of services to / at client premises on delegated engagements / projects. 

Preferred Experience

• 8+ years management consulting experience
• 5+ years in business development and practice building
• 8+ years’ experience working in a consulting or similar organization, implementing solutions in a regulated environment
• 5+years’ experience as an Architect, designing and implementing large-scale solutions on the Salesforce platform
• Solid understanding of Virtualization and/or Cloud Computing Technologies
• Experience and knowledge of delivering services and implementations in Africa will be advantageous
• Advanced corporate communication and writing experience as well as advanced computer literacy (Word, Excel, PowerPoint)
• Experience in managing large technology rich business transformation projects advantageous
• Conceptual level knowledge of system integration, enterprise content management and/or business process transformation is an advantage
• Interpersonal communications skills, presentation skills and client interaction skills including relationship management
• Experience within banking and a solid understanding of the greater financial services environment would be an advantage

Required Specialized Competencies

• Professional approach and conduct
• Ability to work alone (self-motivated) or as part of a team
• Ability to lead a multi-disciplinary team while delivering solutions
• Ability to leverage knowledge of team members to present and defend recommendations and solutions
• Focus on high quality output of all team members
• Lateral thinking (willing to change and accept new ideas / concepts)
• Analytical thinking and good problem-solving skills (analysis and business / process solution design)
• Good decision-making ability in a complex environment
• Flexibility and adaptability - flexible and innovative in approach
• Motivating and influencing others (ability to sell and lobby new concepts to relevant parties)
• Customer-centric viewpoint and good stakeholder management
• Able to interact and negotiate with clients at all levels of business
• Interpersonal communications skills and presentation skills
• People networking and good, rapid relationship building
• Consultative approach to issue identification, problem solving and execution and risk management
• Good initiative, high energy level, self-starter and self-management ability

Key Competencies

Technical Competencies

•          Sound technical knowledge in specific area and/or industry
•          Basic consulting skills
•          Experience in drafting of professional presentations and reports
•          Basic financial knowledge and understanding
•          Proficient in MS Office suite
•          Business acumen

Behavioural Competencies

•          Good communication skills, both written and verbal
•          Interpersonal and relationship building skills
•          Desire to develop self
•          Client delivery focus
•          Adaptable
•          Focus on quality
•          Problem solving ability

Qualifications

• Tertiary qualification in Information Systems, Computer Science, Engineering or related
• Relevant Salesforce certifications
• Industry-specific qualifications or an equivalent

Additional Information
Key Performance areas

1.       Strategic Impact

• Under guidance, supports the Engagement team in delivery to client in area of competency
• Uses information through research, documentation, standard processes, provide output for assimilation into the engagement deliverables
• Identifies opportunities for follow-on work and advise management
• Assists in preparation of client presentations / discussion documentation
• Builds business relationships with clients/ staff
• Gathers information through networking and research to understand broader offerings of Deloitte and awareness of opportunities for cross-selling
• Raises ideas to address issues in area of expertise that may enhance / renew service offerings to client

2.       Client Impact: External / Internal

• Contributes to management decisions through pertinent analysis of client, company and industry
• Communicates regularly with Engagement Manager and team members on status of own deliverables
• Develops productive working relationships with clients and staff
• Responds with urgency and accountability to client and team requests

3.       Operational Effectiveness

• Understands the context and impact of own role within engagement and conduct work accordingly
• Informs engagement manager of emerging engagement change issues
• Remains aware of risk in area of engagement in alignment with Deloitte policies 
• Consistently reviews and analyses accuracy and quality of own  deliverables
• Maintains clear communication channels with engagement team members on work status

4.       Development/Growth of Team

• Cultivates ability to give effective development feedback both upward and to peers
• Maintains own development and knowledge in specialised area

5.       Budgets / Profitability

•          Maintains quality of output and timeous delivery as per SLA

Leadership / Behavioural Capabilities

•          Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
•          Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
•          Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
•          Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
•          Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

Cross-Consulting Capabilities

•          Delivery Excellence - Ability to manage own work against the project plan to ensure a superior client experience
•          Knows the Business and Sector - Ability to understand the client’s business, follow sector trends and learn leading practices
•          Analytical Thinking & Problem Solving - Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
•          Financial Acumen - Ability to gather and interpret financial information to help strengthen proposed recommendations
•          Executive Presence - Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
•          Logical Structuring - Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools
•          Global Mindset - Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients
•          Business-Technology Acumen - Ability to recognize technology as a business enabler
•          Accesses the Organization - Ability to develop and share reusable assets that can be readily applied to new projects