Consulting Partner : National at GLOVent Solutions

Job Description:
The Company expects a Consulting Partner to fulfil, amongst others, the following high level roles:
Generally be responsible for the overall business development and client relationship management in the region allocated. This includes:

Growth the GLOVent business / client base in the respective region, including :-

• Find / Source potential client Leads.
• Offer GLOVent’s Products & Services to the potential clients, based on the GLOVent Solutions pricing and usage terms and conditions.
• Negotiate and Close the deal with clients (enter into a Service Agreement).

Manage the Relationship with existing clients, including :-

• Providing of training on Products as and when needed.
• General management of the relationship with the client.
• Oversee support and other queries related to the services provided to ensure clients receive desired level of support and client care from GLOVent.
• The introduction and up-selling of new features / modules / product & services as and when it becomes available / applicable to existing clients.
• The promotion of usage of the system in the community.

Candidate Skills & Ability Requirements:
The ideal candidate for the role of Consulting Partner with GLOVent Solutions should have at least the following skills and abilities:

• Good understanding of IT, Computers, Web Applications and various software systems.
• Excellent (including professional and friendly) Customer Communication skills through all channels.
• Excellent Customer Relationship Management skills
• Extreme focus on excellent service delivery.
• Ability to negotiate win-win deals with clients.
• Strong sales skills - ability to source leads and close deals with clients.
• Ability to prioritise tasks and client requests.
• Ability to manage and oversee multiple tasks and resources to ensure excellent clients service at all time.

Education and other Requirements :-

• Matric with relevant tertiary qualification preferred: National Diploma, IT and/or Marketing and/or Sales and/or Customer Relations Management Degree.
• Excellent English and Afrikaans written and verbal communication skills.
• Ability to travel (locally).
• Own car and valid driver’s license.
• Excellent problem-solving skills.
• High energy levels and a drive to get things done.
• Excellent people interaction skills.
• Career orientated/hands-on work philosophy.

Experience :-
A minimum of 3 - 5 years in customer relationship management in the IT / Software / technical
environment.