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Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
Job Description
Functional Senior Manager
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
Main Purpose of Job
To support service / business area leadership in the implementation of strategic plan through the effective management of team/s
Key Performance areas
1. Strategic Impact
Supports the implementation of strategy of the Service Line / Business Area in relation to specific area of expertise
Implements the strategy within area of responsibility by conforming to plans set by leadership in all engagements / projects including:
Revenue targets
Talent management
Communication to teams
Tracking of plans in engagements / projects
Actively identifies sales opportunities in broader market
Contributes to preparation of proposals/tenders and presentations
Participates in sales presentations and client negotiation teams for new and retained business
Grows market network with key players and builds long-term relationships
Builds relationships across Deloitte service lines for cross-selling opportunities and combined engagement pursuits
Identifies innovative solutions on projects / engagements to enhance / renew service offerings to client
Drives own client portfolio and profitable book of business (depending on SL/BU)
2. Client Impact: External / Internal
Maintains high level oversight of client engagements / projects
Forms appropriate judgements based on careful analysis to makes sound business decisions on engagements / projects
Develops productive, credible and trusting relationships with key players and their teams during assignments / projects
Builds a network of senior-level internal relationships across Deloitte to understand other business unit offerings and to market own area
Establishes and maintains strong relationships with external business leaders across industries
Contributes to thought leadership and shares knowledge and expertise with clients, colleagues and teams
3. Operational Effectiveness
Communicates detail of SLA’s to teams and maintains high level monitoring of adherence by all parties
Manages engagement/project risk through supervision of completion of required documentation and processes as mandated by RIL, as well as risk to client confidentiality
Leads / manages complex client engagements and maintains high level oversight of all engagements / projects within sphere of responsibility
Meets regularly with clients and teams to understand issues, anticipate needs and address these
Consistently drives improvement on deliverables through effective leadership
Keeps SL/BU leadership updated on status of all assignments
Communicates need for any changes in engagement / project plan to relevant leadership and obtains agreement for relevant amendments
Provides ongoing communication to teams on status of engagement / project, changes, achievements, etc.
Drives Deloitte values of exceptional service to clients, growing the firm’s brand and talent development
4. Development/Growth of Team
Mentors and develops team members and counselees on an ongoing basis
Empowers managers through appropriate delegation of work
Develops close working relationships with key talent
Maintains dynamic succession plans for every critical resource, depending on the profile / need expertise
Maintains own development and knowledge in specialised area and business
Demonstrates commitment to transformation agenda of the firm
Provides consistent recognition and encouragement to teams and leads by example
5. Budgets / Profitability
Resources engagement teams with suitable talent, balancing correct levels and numbers and recruiting as necessary
Manages margins effectively through accurate budgeting, pricing and profitability management on engagements
Monitors that time and expenses to engagements are recorded and submitted weekly
Oversees WIP on projects / engagements and ensures billings are timeously done and collections followed up
(May) negotiate pricing for engagements to ensure profitability whilst maintaining client interests
6. Differentiators for this specific role
Must have completed a minimum of five SAP (ECC6 and/or S/4HANA) life-cycle projects.
Must have a good understanding and knowledge of the Finance business processes.
Ability to formulate a business case for the implementation of SAP S/4HANA solution.
Good knowledge of the SAP S/4HANA implementation roadmap.
Must have a good knowledge of the SAP S/4HANA Cloud and On-premise solutions.
Leads business development activities including sales pursuits and eminence in the SAP environment
Maintains relationships with SAP and identifies additional SAP products/modules that support the client’s strategy to enhance value and support add-on sales
Leverages product expertise to deliver core transformative projects and can articulate how a particular SAP solution solves a business problem
Maintains an enterprise-level and broad cross-functional perspective on a client’s IT architecture, actively supporting the SAP product portfolio (vs. focusing on one product)
Huge focus on sales and leading sales
Building relationships with current and potential clients
Focus on at least two key Deloitte clients
Takes ownership of functional or storefront focus area
Evaluate complex situations accurately and identify viable solutions that create successful outcome for the customer
Manage relationship with project stakeholders, including internal and external clients, keeping stakeholders informed of progress and issues in order to manage expectations on all project requirements and deliverables
Manage and communicate a clear vision of the project’s objectives, and motivate the project team to achieve them. Create a project environment that enables peak performance by team members
Ensure proper use of methodology, tools and procedures
Manage the financial aspects of the project: budgeting and estimate to actual variance. Ensure quality forecasting is conducted to understand accurate financial position
Analyze risk, establish contingency plans ad identify trigger events and responsibilities for initiating mitigating action
Proactively manage project stakeholder satisfaction to position and secure customer reference and success story
Qualifications
Qualifications & Experience required
Required
Passed SAP Certification exam
Tertiary qualification in Business, Engineering or Information Systems
7 years working experience
Preferred
Passed SAP Certification exam
Tertiary qualification in Business, Engineering or Information Systems
5 years in a client facing role; 3 of these in a management role
Additional Information
Key Competencies required:
Technical Competencies
Expertise in field with excellent industry and business knowledge
Strong business acumen
Demonstrated leadership skills
Sales and negotiation skills
Ability to manage and execute projects
Demonstrated execution of complex projects to profitable outcomes
Skilled in drafting and presenting client proposals
Excellent report writing skills
Good financial knowledge
Behavioural Competencies
Exceptional communication skills, both written and verbal
Effective interpersonal and relationship building skills
Sound mentorship and coaching ability with desire to develop self and others
Strong client delivery focus
Highly adaptable, managing change and ambiguity with ease
Focus on quality and risk
Sound problem solving ability
Cross-Consulting Capabilities
Delivery Excellence - Ability to produce a high quality work product and collaborate with others to deliver a superior client experience
Knows the Business and Sector - Ability to advise the client to make decisions that positively impact return on investment; provides subject matter expertise on sector trends and leading practices
Analytical Thinking & Problem Solving - Ability to make decisions with confidence based on analysis of available information to drive business success
Financial Acumen - Ability to leverage financial information and business case to build support for a solution
Executive Presence - Ability to project confidence, establish credibility with and influence clients at all levels
Global Mindset - Ability to adopt a global approach to networking, building eminence and assembling teams to best serve clients
Business-Technology Acumen - Ability to articulate an informed opinion on leading edge technologies and how they affect emerging business models in domain area
Service Line Specialized Capabilities
Sector and Domain based Business Development - Ability to leverage SAP and sector expertise toward initiatives that help build and strengthen Deloitte’s market position
Solution Design and Enablement - Ability to lead the client through end-to-end design, development and delivery to optimize business impact
Enterprise Strategic Design - Ability to lead technology and business integration by maintaining a holistic view of the client’s IT landscape
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