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  • Posted: May 8, 2020
    Deadline: Not specified
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    For over 100 years, Nestl South Africa has delivered on its Good Food, Good Life promise to its consumers, ensuring that they are always able to access our established, well-loved brands as well as new and innovative products that respond to their evolving needs. We exist to DELIGHT our CONSUMERS who have enabled the growth of our business and company by ...
    Read more about this company

     

    Consumer Engagement Advisor

    Position Summary

    • To manage the Nutrition Consumer Care Line
    • Provide prompt and effective resolution to all types of consumer contacts.
    • Respond to consumers’ requests in a way that will maximize brand loyalty and positive word of mouth
    • Amplify and project Nestlé’s ambition of being the leading Nutrition, Health and Wellness company
       

    A day in the life of...

    a Consumer Engagement Advisor

    Consumer Contact Handling:

    • Handle consumer contacts, complaints, suggestions, queries (telephonic, face-to-face, electronic, written and social media)
    • Receive defective product via Couriers / post / face to face / Regions// Factories
    • Engage in real conversation in a professional but light-hearted and friendly way using the appropriate brand tone

    Technical Data Quality:

    • Capture consumer contact data in ENGAGE and generate response to consumer contacts
    • Ensure that all consumer contacts are geared towards rich data acquisition that generates consumer insights for the business

    Meaningful Feedback to consumer contacts:

    • Liaise with Quality management , Regional Sales, Factories, Marketing and Manufacturing
    • Participate in product tastings and complaint sample evaluations
    • Generate telephonic / written feedback regarding quality analysis results
    • Support Brand & Marketing activities
       

    What Will Make You Successful

    • A Degree in Dietetics/Nutrition.
    • Registration with the Health Professional Council of South Africa (HCPSA) as a Dietitian/Nutritionist.
    • Knowledge of Nestlé Infant Nutrition products, WHO Code and experience within the field of consumer/customer service would be an added advantage.

    Method of Application

    Interested and qualified? Go to Nestle on jobdetails.nestle.com to apply

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