Contact Center Executive (Fixed Term Contract) at Aramex South Africa

Key Responsibilities

• Handle incoming phone calls
• Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
• Communicates customer inquiries/messages/feedback to relevant team members
• Tracking of customer or branch parcels
• Taking collections
• Pulling hardcopy POD’s
• Faxing, calling and/or e-mailing to clients or branches
• Sending invoices with POD’s to various branches
• Advising customers of services and general information regarding operational procedures
• Being able to fully understand and take quotes
• Arrange special trips
• Courtesy calls to customers – Late freight and/or customer update
• Provide satisfactory service to customers
• Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details

Minimum Requirements

• Minimum requirement is a Matric (Grade 12)
• 1 years call centre experience
• Industry knowledge and international experience advantageous
• Strong communication skills – Excellent command of the English language
• Customer Centric Personality
• Computer Proficiency

Competencies

• Integrity
• Problem Solving
• Planning and organising
• Build and maintain relationships
• Customer Focus

Skills 

• Communication - Written & Verbal
• Customer Focus
• Problem solving
• Telephone handling skills
• Multi-Tasking
• Teamwork