Current Opportunities at Aramex South Africa

Key Responsibilities

• Handle incoming phone calls
• Resolve standard customers’ requests and route issues that require follow-up to customer service, commercial and operational teams
• Communicates customer inquiries/messages/feedback to relevant team members
• Tracking of customer or branch parcels
• Taking collections
• Pulling hardcopy POD’s
• Faxing, calling and/or e-mailing to clients or branches
• Sending invoices with POD’s to various branches
• Advising customers of services and general information regarding operational procedures
• Being able to fully understand and take quotes
• Arrange special trips
• Courtesy calls to customers – Late freight and/or customer update
• Provide satisfactory service to customers
• Typical Queries - Track & Trace, bad address shipments, copy proof of deliveries and verbal delivery details

Minimum Requirements

• Minimum requirement is a Matric (Grade 12)
• 1 years call centre experience
• Industry knowledge and international experience advantageous
• Strong communication skills – Excellent command of the English language
• Customer Centric Personality
• Computer Proficiency

Competencies

• Integrity
• Problem Solving
• Planning and organising
• Build and maintain relationships
• Customer Focus

Skills 

• Communication - Written & Verbal
• Customer Focus
• Problem solving
• Telephone handling skills
• Multi-Tasking
• Teamwork

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Purpose of the Job

• The purpose of this position is to assess the organization’s staffing needs, manage an end-to-end recruitment process and drive our employee value proposition initiatives.

Key Responsibilities:

• Manage the entire recruitment and selection process, including job postings, screening, interviews, and assessments to ensure we bring in the best talent matching the job requirements.
• Partner with the Talent Acquisition manager and hiring managers to identify company staffing needs and plan accordingly
• Manage the talent acquisition processes across, in line with our strategies, enabling operational efficiencies in recruitment delivery
• Work closely with the TA manager, HRBP and hiring managers to address key recruitment challenges and work towards new solutions and recruitment initiatives such as open-days and in-house job fairs.
• Ensure our brand presence across multiple professional networking websites to attract the best talent.
• Manage the entire recruitment and selection process, including job postings, screening ,  interviews, and assessments to ensure we bring in the best talent matching the job requirements.
• Create new talent acquisition tools  to ensure the candidate is assessed efficiently in line with the position’s specific requirements.
• Participate in multiple job fairs to develop our brand presence and employee value proposition in the market.
• Pay close attention to trends to be able to help forecast both the quarterly and annual hiring needs.
• Create long lasting relationships and maintain a high level of candidate experience with both potential candidates and previous applicants to keep them warm for any vacancies that might come up in the future.

Minimum requirements

• Minimum 2-5 years of recruiting experience working in an in-house or agency.
• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related fields.
• Excellent English skills both written and oral skills.
• Excellent Communication Skills
• Advanced MS Office skills
• Must have experience with online sourcing platforms i.e. LinkedIn Recruiter

Skills and Competencies

• Communication Skills: Excellent communication skills, both verbal and written, to effectively communicate with candidates, hiring managers, and other stakeholders in the recruitment process.
• Relationship Building: Developing and maintaining positive relationships with candidates, hiring managers, and other stakeholders in the recruitment process.
• Time Management: Ability to manage multiple recruitment processes simultaneously, ensuring that all recruitment activities are completed in a timely and efficient manner.
• Problem Solving: Demonstrating effective problem-solving skills to identify and overcome challenges in the recruitment process, such as sourcing difficulties, candidate selection, or time constraints.
• Attention to Detail: Strong attention to detail to ensure that all recruitment processes comply with company policies, legislation, and regulations.
• Diversity and Inclusion: Understanding the importance of diversity and inclusion in the workplace and developing recruitment strategies that promote equal opportunities for all candidates.
• Sourcing and assessment: Ability to identify and attract suitable candidates through various channels and assessing candidates by means of screening, interviews and background checks
• Culture Matching: Ability to identify, assess and match the culture fit of the candidate for the organisation

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Key Responsibilities

• On time collections by your couriers
• Recheck the sorting of the teams shipments
• Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
• Ensure couriers leave the station on time
• Leave after the last agents have returned and full debrief has occurred
• Meeting of service levels on delivery side
• All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
• Follow up of all outstanding queries
• Security of cargo, personnel and vehicles
• Debrief of returns/undels
• Waybill to Collection Link for Outlying Agents

Collections

• Assign / Dispatch collections to Agents.
• Debrief of all outstanding collection sheets as per procedure.
• Check on daily collections
• Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
• Communication with Senior Supervisor / Account Manager on any problems
• Confirmation report to be done prior to couriers returning back to base (Roll Call)
• Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
• Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
• Report on collection stats daily to Senior Supervisor.
• You will be requested to help with the correct recording of weight and dimensions of all the cargo that was collected

Deliveries

• Ensure that service levels have been met and deliveries have arrived on time. A special instruction overrides any service marked on a waybill.
• Notify the Senior Supervisor of any late deliveries and reason for such delivery
• Check to ensure that all Pods’ are received back and correspond with run-sheet.
• Any cargo not delivered to be scanned back into base and the Senior Supervisor advised of this and reason why a delivery was not made. (Debrief)
• Report any damages and endorsements of w/bills to the Senior Supervisor.
• Debrief of delivery sheets as per procedure.

Agents

• Monitor timekeeping of agents and notify Supervisor of late arrivals, late departures.
• Monitor the personal appearance of your staff.
• Anomolies, bad behaviour, suspicious behaviour of agents to be reported to the senior supervisor / Operations Manager

Security

• Ensuring that all cargo dispatched is accounted for and are scanned out. (Crosscheck)
• Ensure agents vehicles all have pad-locks where required.
• Notify the Senior Supervisor of any big, high value, or dangerous routes that needs to be covered by extra security.
• Not leaving the base at night until all undels are accounted for.
• Responsible for the following areas: Shortages; Damaged consignments; Problem deliveries / missed collections; Bad addresses & Missing documentation.

Minimum Requirements

• Matric (Grade 12) or similar qualification and/or experience
• Minimum of a valid Code 08 Driver’s license. Valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP) will be advantageous.
• 3 years’ experience as a ground courier
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 1-years’ experience in the Logistics Industry
• Local knowledge of areas and neighbourhood
• Computer proficiency

Skills

• Communication - Written & Verbal
• Planning, organising and time management
• Problem solving
• Interpersonal abilities

Competencies

• Communication (Verbal & Written)
• Planning & Organising
• Teamwork
• Leading others
• Problem analysis
• Decision making