Port Controller at Aramex South Africa

Key Responsibilities

• On time collections by your couriers
• Recheck the sorting of the teams shipments
• Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
• Ensure couriers leave the station on time
• Leave after the last agents have returned and full debrief has occurred
• Meeting of service levels on delivery side
• All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
• Follow up of all outstanding queries
• Security of cargo, personnel and vehicles
• Debrief of returns/undels
• Waybill to Collection Link for Outlying Agents

Collections

• Assign / Dispatch collections to Agents.
• Debrief of all outstanding collection sheets as per procedure.
• Check on daily collections
• Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
• Communication with Senior Supervisor / Account Manager on any problems
• Confirmation report to be done prior to couriers returning back to base (Roll Call)
• Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
• Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
• Report on collection stats daily to Senior Supervisor.
• You will be requested to help with the correct recording of weight and dimensions of all the cargo that was collected

Deliveries

• Ensure that service levels have been met and deliveries have arrived on time. A special instruction overrides any service marked on a waybill.
• Notify the Senior Supervisor of any late deliveries and reason for such delivery
• Check to ensure that all Pods’ are received back and correspond with run-sheet.
• Any cargo not delivered to be scanned back into base and the Senior Supervisor advised of this and reason why a delivery was not made. (Debrief)
• Report any damages and endorsements of w/bills to the Senior Supervisor.
• Debrief of delivery sheets as per procedure.

Agents

• Monitor timekeeping of agents and notify Supervisor of late arrivals, late departures.
• Monitor the personal appearance of your staff.
• Anomolies, bad behaviour, suspicious behaviour of agents to be reported to the senior supervisor / Operations Manager

Security

• Ensuring that all cargo dispatched is accounted for and are scanned out. (Crosscheck)
• Ensure agents vehicles all have pad-locks where required.
• Notify the Senior Supervisor of any big, high value, or dangerous routes that needs to be covered by extra security.
• Not leaving the base at night until all undels are accounted for.
• Responsible for the following areas: Shortages; Damaged consignments; Problem deliveries / missed collections; Bad addresses & Missing documentation.

Minimum Requirements

• Matric (Grade 12) or similar qualification and/or experience
• Minimum of a valid Code 08 Driver’s license. Valid Code 10 Driver’s license and a valid Public Driver’s Permit (PDP) will be advantageous.
• 3 years’ experience as a ground courier
• MS Office applications (Word, Excel, & Outlook)
• Must have at least 1-years’ experience in the Logistics Industry
• Local knowledge of areas and neighbourhood
• Computer proficiency

Skills

• Communication - Written & Verbal
• Planning, organising and time management
• Problem solving
• Interpersonal abilities

Competencies

• Communication (Verbal & Written)
• Planning & Organising
• Teamwork
• Leading others
• Problem analysis
• Decision making