Contact Centre Trainer (Financial Services) at Ignition Group

The detail:

Training Preparation and Facilitation

• Update lesson plans, training material and versions to be used in facilitation of training in accordance with our curriculum, systems and/or product changes.

Be an Industry Thought Leader

• Constantly look for ways to up-skill and familiarize yourself with business-related developments and enhancements in the industry.
• Constantly seek ways to improve the training experience and share your ideas with your colleagues.

Coach and Develop our Trainees and New Employees

• Provide additional support to the new agents during the first full month throughout our training phases and into full production.
• Identify development gaps of Trainees and new agents to assist their managers with helping our new employees achieve optimal performance.
• Provide ongoing feedback to the recruitment team to assist in the improvement of the calibre of future hires.

Reporting and Assessments

• Conducts and submits Skills Gap Analysis reports for existing staff as required.
• Submit daily reports.
• Prepare candidates for tests and assessments.

Are you this person?

• Do you have your matric, as well as your Train the Trainer, and RE?
• Do you have experience training campaigns within the insurance and/or financial services industry? We're talking product, systems, soft skills, the whole shebang!
• Do you have training experience relevant to a contact centre and/or another high-volume environment?
• While a coaching qualification is preferred, coaching experience is essential.
• Are you qualified as, or interested in becoming, an accredited assessor?