Contract Manager | Secure Solution SA| Assmang Mines, Khumani at G4S

Main Purpose of Position

• The main purpose of the job is to report to the  Customer Services Manager, the CM coordinates the provision of contractual and ad hoc security services to their dedicated customer, in compliance with legislation, Company policies and procedures, to ensure achievement of budgeted financial targets.

Effective management of the contract financial performance

• Initiate cost saving model and controls 
• Gross Margin Management
• Direct Wage control / ER management
• Overheads control
• Contract profitability
•  Existing Revenue Growth
• Escalations are achieved
• Manage the contracts cash flow.

Effective management staff  within contract

• Effective Organisation
• Staff turnover analysis, proper allocation of staff to positions and structure.
• Effective labour management including rosters and shift patterns
• Management of overtime and annual leave
• Succession Planning and Employment Equity
• Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Effective management of operations

Client retention and customer service levels

• Ensuring that site meetings are held on an ongoing basis.
• Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
• Ensuring that all required formal customer meeting are scheduled, attended and minuted.
• Maintenance of client relationship and ensuring client retention
• Ensuring that absenteeism is maintained within established norms.
• Ensuring that manpower is maintained at optimum levels, to minimise unnecessary overtime.
• Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
• Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
• Effective labour management and rostering
• Liaison with regards to invoicing, accuracy of such and securing payment

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the  branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:
Qualification and Experience

• Grade 12
• Relevant Tertiary recommence
• Previous specialized industry
• experience recommended Minimum of 3 to 5 years’ general management experience
• Proven experience in Customer Relationship Management

Skills and Attributes

• Strong management skills
• Business acumen
• Strong operations skills
• people management skills
• Managing Conflict
• Communication (Written and Verbal)
• Negotiation
• Driving change
• Delivery strategy
• Delivering objectives
• Awareness of the market environment