Contract Support at CBRE Excellerate

Main purpose / objective of the position:

• To support the commercial finance and account lead with billing, payment allocations, solving problems, liaising with the client and operational team etc.
• The suitable incumbent will also support the Site Lead and Management team with administrative and clerical tasks.
• Manages queries or redirects and follow-up for resolution.

Client Billing/Invoicing:

• Analyse the various billing templates/schedules
• Update billing schedule daily
• Process and submission of invoices
• Ensuring billing is done on time
• Send statement (monthly) to debtors
• Liaise with the client regarding unbilled revenue
• Resolving queries
• Ensure we have sufficient funds available on all PO’s received

Payment Allocations:

• Follow up on outstanding invoices (Not Paid)
• Provide weekly feedback to debtor’s controller
• Allocate payments to invoices on SAP
• Clearing of debtors’ accounts

Administration:

• Ensure data centre and asset polices are adhered to
• Support site with system usage and performance measurements
• Responsible for local inventory, maintenance, and license management
• Responsible for creation and maintenance of published documentation including operations manuals
• Ensure standard colocation operating policies, methods, processes and measures within area of control
• Responds to relevant client and customer requests and complaints within the workplace in relation to the administrative function
• Maintains positive business partnership with vendors that provide services and goods to the office.
• Positively contributes to the required KPI’s of the Contract inclusive of all savings targets.
• Understand Risk and delivery mitigation strategies
• Excellent relationship and stakeholder management with the Client and adhering to the instructions from line manager in a timely manner.
• As it relates to any Risk, inform line manager of any risk associated with ADC Site Services that may result with business interruption, non-compliance, non-adherence to CBRE’s RISE Values
• Performs other duties as assigned.
• Ensure there are no examples of non-compliance to CBRE’s RISE Values
• Ensure the contribution to positive moral within the team, support of the regional team’s goals and plans, providing a contribution of solutions to challenges and being the positive influencer of achieving operational excellence for the team on the ground

Experience / Education:

• Relevant Financial or Business Qualification and at least 3 to 4 years relevant experience supporting an operations team.
• Must have sound administrative experience in a high-pressure environment.

Skills required:

• Strong customer service orientation. Sound verbal and written communication skills.
• Must have experience in engaging stakeholders at all levels. Sound performance orientation and interpersonal skills.

Knowledge required:

• Basic understanding of financial principles and contract management. Understanding of Health and Safety requirements

Competencies required:

• Numeracy, Attention to detail, Communication and Influence, Customer & Quality Focus, Teamwork & co-operation, Performance Focus.

Interface / relationships with:

• Internal: Client / Customer / Internal Staff at site level
• External: Vendor, Contractors, Suppliers