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Main purpose of job:
The Controls and Guardrails Manager is an exciting opportunity to play a lead role in the iOps transformation journey by ensuring financial controls remain intact and robust throughout the transition into the new operating model. The role is responsible for:
Ensuring process changes during transition and throughout BAU operations is able to support effective controls
Leading any audit of financial controls that are within the scope of IOPS
Ensuring control culture is robust within the PDG and partner team
Managing all existing ZBC and Controls related to Africa Order to Cash till these services are transitioned to iOps project
Key responsibilities include:
Managing all existing ZBC and Controls related to Africa Order to Cash till these services are transitioned to iOps project
Owns transition; execution of financial controls
Ensures completeness and execution clarity of controls to be transferred with any scope of work
Provides support to country controls team in navigating the transition.
Ensures consistent execution of GFCF in operations.
Partners with controls experts across the globe: Process Excellence, Control Service Center, GCAD, MCO Controllers network, and Risk Managers for alignment on controls process expectations. Participates in community of practices for Controllers and OC custodians for controls projects, insights, benchmarking and cross-pollination.
Executes initiatives (automations and process improvements) for better financial controls application and visibility in operation
Lead discussions on integration of access management and IT controls within E2E operations
Drive analytics driven controls health monitoring
Leads Financial Audit, Corporate, and SOX audit
Initiates conversations with MCO to ensure E2E compliance across OC and Unit
Leads documentation compliance for financial controls, and generates reporting solutions for controls in order to support MCO and OC compliance
Ensures closure of any CDR memos and gaps identified from audit engagements
Drives operational controls with partners
Expert resource that challenges and ensures effective operational controls are in place in partner operations.
Drives framework and initiatives for strong and visible operational controls.
Ensures guardrails are effective and relevant – i.e. Business Rules are up to date, process validations in operations are effective to detect even small issues, SOPs are complete and up to date, BCP plans are up to date and relevant.
Experience and qualifications required:
Business acumen and customer centric mindset
E2E function agnostic integrator (non-silo mentality)
Understanding GFCF Financial Framework
Ability to drive change
Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery
Ability to work effectively in both independent and diverse multi-task team environments
Experienced in leading/working with virtual teams and driving performance across a diverse mixture of cultures.
Experience/strong understanding in Customer Service, Finance, or O2C area(s)
Demonstrable capabilities in creating and managing strong senior relationships, including excellent presentation, influencing and communication skills
Demonstrable Agile mindset and capabilities
Experience managing a team
Strong English language skills written and spoken; other European languages advantageous
Understanding and excellent application of Analytical tools. Microsoft Excel & PowerPoint capability
Key interfaces:
The role will interface with the following key stakeholders amongst others:
Performance Delivery Director
MCO Controller Teams
GFCF Teams
Market Leadership Teams
Our 3rd Party Partners Operational and Executive leadership
Procurement, HR and Finance Business (as applicable)
Local and Global Performance Delivery & UniOps Teams
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
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