Conversational Designer at IQbusiness

What you will be doing:

In this role, you’ll focus on creating hyper-personalised, AI-powered experiences to enhance customer engagement, provide financial guidance, and improve the overall user experience. Some of your duties will include:

• Design scalable conversational flows across multiple domains, channels, and languages by collaborating with stakeholders.
• Document modular and readable conversation design artifacts to support best practices and continuous improvement.
• Conduct user research and usability testing to enhance design.
• Lead the creation of conversation journey maps, wireframes, prototypes, and mock-ups.
• Work with cross-functional teams to develop innovative solutions and stay updated with advancement